Job Description:
The Role
The Digital Solutions chapter helps create world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:
• Integrating deep research & industry awareness
• Impacting product strategy
• Driving implementation across all client and associate touchpoints.
You will be embedded on a squad where you will provide business analysis and expertise to support the creation of digital experiences for our Wealth & Brokerage clients and associates. You will play a role in all phases of digital product management, including:
• Discovering the right opportunities using data
• Defining the requirements
• Designing innovative solutions
• Supporting client and field readiness
• Measuring the business outcome
• Business acceptance testing
The Expertise and Skills You Bring
- Bachelor's degree required in business, management, finance or technology related discipline.
- 8 - 10 years of business analysis experience delivering customer or associate focused digital solutions of high value.
- Discovering the right opportunities using data.
- Defining the requirements.
- Designing innovative solutions.
- Supporting client and field readiness.
- Measuring the business outcome.
- Business acceptance testing.
- Client-obsessed with a passion to solve challenges through a data driven approach.
- Experience working in an agile team.
- An affinity for technology and stay up to date on industry innovations.
- Prior experience as a phones associate in our regional center environment or a branch associate in our investor center highly desirable.
The Team
Digital Solutions chapter members are passionate about bringing together process, technology, analytics, and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned.
You will be aligned with the total associate experience team in the associate digital experience (ADE) product area. This team will be reimagining our client facing associate desktop experience to deliver a simpler, quicker, and more intuitive experience for our associates.
Certifications:
Category:Product Management
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
