TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish togetherNine million people rely on the pension and benefits plans we manage. For nearly 30 years, TELUS Health Retirement and Benefits Solutions has been the backbone of how organizations across Canada and the United States deliver compensation, benefits, and health programs to their employees.
But here's the thing: none of it works without clean, well-organized data.
Our team supports clients every step of the way—from implementation through ongoing support. We use a sophisticated ticketing system to resolve issues quickly, fix access problems (like when members can't reach the Business Health and Welfare site), and make sure our clients' experience is seamless and stress-free. It's work that directly impacts millions of people accessing the benefits and retirement security they've earned.Here's the impact you'll make
We're looking for an Analyst, Data Management who loves working with data and wants to make a real difference in how our clients operate.
You'll be the person who keeps our data clean, our reports accurate, and our operations running smoothly. You'll work with teams across Health & Welfare plan administration and implementation, turning complex data into insights that help us serve our clients better. When a client needs a custom report or we're implementing a new system, you'll be right there—ensuring the technical foundation is solid and the data is trustworthy.
What you'll do
Build and Automate Reports
Create automated reports using Microsoft SQL tools that save our team hours of manual work
Develop self-service reports in SSRS so clients can get the answers they need, when they need them
Use SSIS to schedule and automate recurring reports without breaking a sweat
Drive Process Improvements
Partner with business teams to understand what data they need and why
Spot opportunities to streamline workflows and improve how we operate
Take ownership of making things faster, smarter, and more efficient
Support Implementations & System Conversions
Be the tech expert during client implementations—explain how systems work, adapt parameters, and solve problems in real time
Test data exchange processes and ensure everything integrates smoothly
Maintain database quality and integrity so nothing falls through the cracks
Document and Communicate
Write clear technical and user documentation that actually makes sense
Respond to requests from our admin team, clients, and internal partners
Translate "tech speak" into plain language so everyone understands
Essential
Diploma in Computer Science or equivalent hands-on experience in a similar role
2–3 years working with data management, ticketing systems, or analytics
Strong SQL skills—this is core to the role
Experience with SSRS or web-based reporting tools
Solid proficiency in Excel and Access
Excellent communication skills (written and verbal)
You can explain technical concepts to people who aren't tech experts
You're detail-oriented, analytical, and a strong problem-solver
You manage priorities well, meet deadlines, and thrive working independently or with a team
Nice to Have
Experience in Health & Welfare or benefits administration
Knowledge of data visualization tools
Familiarity with Agile methodologies
Real impact: The work you do directly serves nine million plan members
Variety: You'll move between report development, process improvement, and implementations
Growth: Partner with talented teams and expand your technical skills
Stability: TELUS Health's 30-year track record means you're building a career at an established, trusted organization
Ready to own the data side of our operations? We'd love to hear from you.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- Diploma in Computer Science or equivalent education/work experience
- 2-3 years of experience in a similar role, including ticketing systems
- Experience with SQL tools and databases
- Experience with SSRS or web applications
- Proficiency in Microsoft Office suite, especially Excel and Access
- Familiarity with Windows environment
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
