Analyst CX
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.
Position Summary:
The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources to track performance, identify trends, and uncover improvement opportunities. Supports account health reviews, business reviews, dashboards, reporting, and network modeling while partnering across account management, operations, finance, engineering, solutions, and transportation to strengthen customer performance and decision-making.
Your role on the team:
- Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
- Develops, maintains, and distributes KPI and performance dashboards for customer accounts, operations, and leadership.
- Collects, validates, and organizes data from multiple systems to ensure accurate and consistent reporting.
- Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement opportunities.
- Partners with account management and operations to define KPIs, targets, thresholds, and reporting requirements.
- Creates recurring weekly, monthly, and quarterly reporting for customer and internal business reviews.
- Investigates performance variances and summarizes key drivers, root causes, and recommended actions
- Supports customer health scorecards using operational, financial, service, and relationship metrics.
- Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision-making.
Other Duties
- As required and assigned
- Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR and Sustainability
What you need:
- Minimum 2 years of related experience in analytics, supply chain, logistics, operations, finance, or reporting; or an equivalent combination of education and experience.
- Experience with data analysis, reporting, problem-solving, and presentation development.
- Experience managing multiple assignments and meeting deadlines.
- Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
- Experience with Power BI and SQL, or similar tools preferred.
- Supply-chain, warehousing, transportation, or third-party logistics experience preferred
What you gain from joining our team:
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and paternity leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community
- + more!
Join our Team!
- Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
- Text DELIVER to 88300 to apply!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum 2 years related experience in analytics, supply chain, logistics, operations, finance, or reporting or equivalent combination of education and experience.
- Experience with data analysis, reporting, problem-solving, and presentation development.
- Experience managing multiple assignments and meeting deadlines.
- Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
- Experience with Power BI and SQL, or similar tools.
- Supply-chain, warehousing, transportation, or third-party logistics experience.
GEODIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEODIS and has not been reviewed or approved by GEODIS.
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Flexible Benefits — Flexible plan design appears available, with multiple medical plan types including HSA-eligible options that can fit different budgets and needs.
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Inclusive Benefits Coverage — A broad set of core benefits is described as available, including health, dental, vision, EAP, 401(k), and PTO, aligning with what many expect from a large employer.
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Pay Growth & Progression — Pay progression is sometimes supported through periodic raise cycles and occasional bonus opportunities, which can provide a path to improving total earnings over time.
GEODIS Insights
What We Do
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in four lines of business: Global Freight Forwarding, Global Contract Logistics, Distribution & Express Transport, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 5 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF group.
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