Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Role:
As an analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.
Good to have :
- Resolve Merchant tickets over Freshdesk and call the merchant.
- Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
- Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
- Follow communication procedures and guidelines
- Go the extra mile to engage customers and keep them happy
- Collect and pass feedback to the respective stakeholders bring in impactful solutions
- You will be able to interact with some of the largest new age businesses in the country.
Mandatory Qualifications:
- Minimum qualification - Bachelor's Degree
- Min 2 - 3 years of experience.
- Should be willing to work in rotational shifts b/t 9am to 9pm
- Experience in monitoring transactions and ensuring compliance with relevant regulations.
- Strong proficiency in handling both email and voice processes.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Attention to detail and ability to analyze information accurately.
- Strong problem-solving and decision-making skills.
- Ability to work collaboratively in a team environment.
- Knowledge of industry trends and best practices in fintech or banking.
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What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
