Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Role:
As a Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay.
Roles and Responsibilities:
Resolve Merchant tickets and calling the merchant.
Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets - Follow communication procedures and guidelines
Handling Irate Customers: Effectively manages irate customers over calls by empathizing, pacifying concerns and communicate with clarity
Identify issue breakages by assessing the ticket volumes/trends and RCA the tickets/issues to analyse the scope of improvements( System/Process/Agent)
Collect and pass feedback to the respective stakeholders bring in impactful solutions
You will be able to interact with some of the largest new age businesses in the country.
Mandatory Qualifications:
Minimum qualification - Bachelor's Degree
Minimum of 6-18 months years of experience, preferably in the fintech or banking domain.
Experience in monitoring transactions and ensuring compliance with relevant regulations.
Excellent communication skills, both written and verbal and stakeholder management
Ability to multitask and manage time effectively.
Attention to detail and ability to analyze information accurately.
Strong problem-solving and decision-making skills.
Ability to work collaboratively in a team environment.
Knowledge of industry trends and best
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What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
