This position acts as the coordinator (Project Manager) for the implementation and service of the lifecycle for Quest Diagnostics connectivity products.
Responsibilities- Coordinates interaction between Sales, Client, Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation, training, upgrade, relocation or removal of the connectivity products.
- Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices.
- Manages backend configuration in multiple IT applications and LIS set up for client connectivity.
- Ensuring accurate and complete backend configuration prior to implementation.
- Manages the timely installation, training, upgrade, relocation or removal of the products Coordination and implementation of:
- Preparation and performance of HL7, Data Feeds
- Phone, DSL Cable-modem communications and Cabling
- Preparation and performance of ASCII downloads
- Ensuring patient historical results are available to client where possible
- Working with Dispatchers and others to schedule installation events.
- Serves as the Single Point of Contact with Client and Sales for status of installation and service
- Follows up with clients to ensure satisfaction with implementation and training.
- Communicates with Client, Sales Representatives, Vendors, Hardware Preparation Team, Service Coordinators, Installers, Bridge team members and Help Desk Analysts
- Conducts a phone survey with the client to identify best Care 360/Connectivity product for the Client
- Ensuring accurate and paperwork for Installers
- Performs post-installation survey to ensure quality.
Required Work Experience:
Experience in leading teams in successful projects
Preferred Work Experience:
N/A
Physical and Mental Requirements:
- Ability to sit or stand for long periods of time
- Available for travel to client sites, including overnight and outside business hours, as required
Knowledge:
- Strong commitment to customer satisfaction through teamwork.
- Experience with Web-based applications required
- Experience with Care 360 application desired
- Basic Networking knowledge
Skills:
- Effective verbal and written communications with technical and non-technical individuals Qualifications
- Excellent interpersonal skills
- Excellent administrative type time management, follow-up and organizational skills
- Experience in troubleshooting technology-related issues
- A combination of Information Technology, Customer Service and Project Management skills, or equivalent training A+ certification is desirable
- In-Depth experience in troubleshooting, and problem management.
Education
- Associates Degree 2 or 4 year college degree or equivalent experience (Preferred)
Work Requirements
- Travel Required
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- Experience in leading teams in successful projects
- Experience with Web-based applications
- Basic networking knowledge
- Effective verbal and written communication with technical and non-technical individuals
- Excellent interpersonal, time management, follow-up and organizational skills
- Experience troubleshooting technology-related issues and problem management
- Ability to sit or stand for long periods
- Available for travel to client sites, including overnight and outside business hours
- Combination of IT, Customer Service and Project Management skills or equivalent training
- Care 360 experience
- A+ certification
- Associates degree, 2- or 4-year college degree, or equivalent experience
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
