The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.
This position is part of the Enterprise Technology Services (ETS) Second Line Compliance team and plays a key role in fostering a strong compliance culture, strengthening the control environment, and providing independent oversight of compliance risks across the Technology Services organization. The role supports a broad portfolio including Enterprise Platforms & Technology Business Management, Information Security, Global Infrastructure, and Enterprise Architecture across U.S. and International markets.
The successful candidate will partner with the Compliance Manager and Director to support the continued evolution and execution of an effective Compliance Risk Management Program, including Issue Management, Risk and Control Self-Assessments (RCSA), and Regulatory Change Management (RCM), and Compliance Risk Assessment (CRA) ensuring alignment with applicable laws, regulations, and regulatory expectations.
Responsibilities- Provide regulatory compliance subject matter expertise and independent challenge to Enterprise Technology Services business partners and key stakeholders, escalating complex matters and emerging risks as appropriate.
- Develop and maintain knowledge of applicable laws, regulations, regulatory guidance, and industry standards relevant to technology, information security, data management, digital platforms, and emerging technologies.
- Support the execution and ongoing enhancement of the enterprise Compliance Risk Management Program within Enterprise Technology Services, including oversight of relevant policies, standards, risk assessments, and governance processes.
- Identify, assess, and monitor compliance risks, including evaluating control design and effectiveness and providing credible challenge regarding risk mitigation strategies and remediation plans.
- Review and challenge business processes, controls, risk assessments, and reporting to assess alignment with regulatory requirements, internal policies, and regulatory expectations.
- Identify, track, and oversee remediation of compliance-related issues, events, and regulatory findings, providing effective challenge to support sustainable resolution and prevent recurrence.
- Monitor emerging regulatory developments and assess potential impacts to technology-related activities, supporting implementation of required compliance changes.
- Prepare and deliver clear, concise risk assessments, reporting, and presentations for senior management, governance committees, and other stakeholders.
- Knowledge of compliance and operational risk management principles, governance frameworks, and regulatory expectations.
- Strong leadership, influencing, and collaboration skills, with experience working across organizations and partnering with relevent stakeholders.
- Ability to manage multiple priorities, and drive initiatives to completion in a fast-paced environment.
- Proven ability to exercise sound judgment, provide effective challenge, escalate issues appropriately, and navigate ambiguity.
- Strong analytical, written, and verbal communication skills, with the ability to synthesize complex information and tailor messaging for executive and non-technical audiences.
- Bachelor's degree or equivalent work experience.
Preferred Qualifications:
- Knowledge of technology processes, Information Security, Global Infrastructure, Enterprise Platforms & Technology Business Management, and Enterprise Architecture capabilities within Enterprise Technology Services.
- Experience within a Second Line Compliance, Operational Risk Management, Audit, or Regulatory function.
- Familiarity with Issue Management, Risk and Control Self-Assessments (RCSA), Regulatory Change Management (RCM), Compliance Risk Assessments (CRA) and related governance processes.
- Professional certification in compliance or risk (e.g. CAMS, CRCM, CRM, etc.).
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Knowledge of compliance and operational risk management principles, governance frameworks, and regulatory expectations
- Strong leadership, influencing, and collaboration skills
- Ability to manage multiple priorities and drive initiatives to completion
- Sound judgment and ability to provide effective challenge, escalate issues, and navigate ambiguity
- Strong analytical, written, and verbal communication skills
- Bachelor's degree or equivalent work experience
- Knowledge of technology processes, Information Security, Global Infrastructure, Enterprise Platforms, and Enterprise Architecture
- Experience in Second Line Compliance, Operational Risk Management, Audit, or Regulatory functions
- Familiarity with Issue Management, RCSA, Regulatory Change Management, Compliance Risk Assessments, and related governance processes
- Professional certification in compliance or risk, such as CAMS, CRCM, or CRM
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
