The Global Financial Crimes Compliance (GFCC) Enablement organization drives strategic initiatives that strengthen operational excellence across the function by advancing workforce planning, business enablement, reporting, governance, and transformation capabilities. Through cross-functional collaboration, the team delivers the processes, insights, and tools that enable GFCC to effectively meet evolving business priorities and regulatory expectations.
The Workforce Planning team within GFCC Enablement is responsible for workforce planning, staffing strategy, capacity planning, and operational reporting that support informed business decisions and organizational effectiveness. The Hiring & Staffing team partners with Hiring Managers, Talent Acquisition, Human Resources, and business leaders to provide staffing governance, hiring analytics, workforce reporting, and operational support that enable workforce planning, hiring transparency, and strategic resource planning across GFCC.
Responsibilities- Develop and maintain staffing and hiring reports, dashboards, and workforce metrics to support leadership decision-making.
- Analyze staffing and hiring data to identify trends, risks, and opportunities, providing actionable insights to business partners.
- Partner with Hiring Managers, Talent Acquisition, and cross-functional teams to support staffing reporting and workforce initiatives.
- Maintain accurate staffing, and organizational data, ensuring consistency across reporting tools and trackers.
- Prepare recurring and ad hoc reports, executive summaries, and presentations for leadership and business reviews.
- Support audit, regulatory, and business requests by gathering, validating, and organizing staffing-related information.
- Identify opportunities to improve reporting processes, enhance data quality, and streamline workflows.
- Document reporting processes and collaborate with partners to promote consistency and operational excellence.
Minimum Qualifications
- 2+ years of experience in reporting, business operations, workforce management, staffing operations, analytics, or a related field.
- Experience creating executive-ready reporting, dashboards, and presentations using tools such as Power BI, Tableau, SharePoint Excel, and/or PowerPoint.
- Strong analytical and problem-solving skills with the ability to interpret data and communicate meaningful insights.
- Experience creating and maintaining reports, dashboards, or operational metrics.
- Advanced proficiency in Microsoft Excel, including expertise in pivot tables, VLOOKUP, Power Query, and creating automated reports from large datasets.
- Strong attention to detail with a commitment to data accuracy and quality.
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills, with the ability to present information clearly to a variety of stakeholders.
- Proven ability to build collaborative relationships and work effectively across teams.
Preferred Qualifications
- Experience supporting hiring, staffing, workforce operations, or resource management.
- Experience using reporting, collaboration, or workflow tools
- Experience preparing executive reporting, dashboards, or business presentations.
- Familiarity with audit, compliance, or regulatory reporting requirements.
- Experience in financial services or a large, matrixed organization.
- Continuous improvement mindset with the ability to identify opportunities to streamline reporting and operational processes.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 2+ years of experience in reporting, business operations, workforce management, staffing operations, analytics, or a related field
- Experience creating executive-ready reporting, dashboards, and presentations using tools such as Power BI, Tableau, SharePoint, Microsoft Excel, and/or PowerPoint
- Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, Power Query, and creating automated reports from large datasets
- Strong analytical and problem-solving skills with the ability to interpret data and communicate meaningful insights
- Experience creating and maintaining reports, dashboards, or operational metrics
- Strong attention to detail and commitment to data accuracy and quality
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
- Strong written and verbal communication skills, with the ability to present information clearly to stakeholders
- Proven ability to build collaborative relationships and work effectively across teams
- Experience supporting hiring, staffing, workforce operations, or resource management
- Experience using reporting, collaboration, or workflow tools
- Familiarity with audit, compliance, or regulatory reporting requirements
- Experience in financial services or a large, matrixed organization
- Continuous improvement mindset to identify opportunities to streamline reporting and operational processes
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
