Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.
We are seeking an Analyst, College Access and Preparedness (CAP) Operations, to support the operational backbone of the CAP team. This role will help manage the systems, data, reporting, workflows, and cross-functional coordination that power the college access process across high school campuses.
About the Role
The Analyst, CAP Operations, will support the CAP Leadership team in executing and improving the systems that drive CAP outcomes across the full college access lifecycle. This role is responsible for maintaining accurate data, coordinating timelines and deliverables, supporting executive reporting, and helping ensure that CAP workstreams are completed on time and with fidelity to Success Academy standards. As needed, this role will also support related high school programming and operations, as well as other initiatives that strengthen scholar preparedness, access, and postsecondary success.
This role is ideal for a highly organized, detail-oriented, data-driven problem solver who thrives in fast-paced environments and enjoys building systems that make complex work clear, trackable, and scalable. The Analyst will work across CAP, other teams that support High School programming, Data Services, school-based teams, and partners within other business units to ensure leaders have accurate visibility into progress, risks, and outcomes.
This role will also help support AI-enabled workflows and process improvements that reduce manual work, improve accuracy, and strengthen the team’s ability to scale while maintaining a high bar for quality.
Key Responsibilities
Systems, Workflow & Operational Support
Support the execution of CAP systems, trackers, workflows, and operational infrastructures.
Maintain clear timelines, ownership structures, dependencies, and status tracking across CAP workstreams.
Support operational execution across application deliverables, financial aid milestones, program participation, college commitment tracking, and related CAP processes.
Coordinate with CAP team leaders and members, Data Services, and school-based teams as necessary, as well as other internal and external stakeholders to ensure timely and accurate completion of deliverables.
Monitor upcoming deadlines and flag risks, gaps, or delays early to support strong execution.
Support the creation, refinement, and maintenance of playbooks, standard operating procedures, templates, and centralized documentation.
Data, Reporting & Performance Tracking
Maintain accurate CAP data systems and trackers, ensuring data integrity, consistency, and usability across all workstreams.
Build, update, and manage dashboards and reports that provide visibility into scholar progress, application completion, financial aid milestones, participation, and outcomes.
Conduct regular audits of CAP data to identify discrepancies, incomplete fields, and process gaps.
Prepare recurring status updates and executive-facing reports that summarize progress, risks, trends, and recommended next steps.
Analyze performance trends to help CAP leaders identify gaps, improve workflows, and make data-informed decisions.
Partner with Data Services and internal stakeholders to improve reporting structures and ensure alignment between business needs and system capabilities.
Cross-Functional Coordination
Serve as a key operational point of coordination for CAP-related requests, including data pulls, advocacy requests, compliance needs, and administrative follow-up.
Support meeting preparation, agenda development, follow-up tracking, and documentation for CAP operations and cross-functional working groups.
Help ensure stakeholders have clear, timely information on expectations, deadlines, and deliverables.
Maintain organized systems of communication and documentation to support alignment across campuses and network teams.
Respond to ad hoc operational and analytical requests with urgency, accuracy, and strong judgment.
Project Management & Execution
Support project planning across CAP and related high school programming initiatives, including defining milestones, owners, timelines, dependencies, and deliverables.
Track project progress across multiple workstreams, identifying risks, delays, or decision points and escalating them with clear recommendations.
Support the preparation of project plans, status updates, meeting agendas, follow-up notes, and implementation trackers.
Coordinate cross-functional project execution by ensuring stakeholders understand timelines, responsibilities, and next steps.
Help manage change implementation by documenting new processes, supporting training and communications, and tracking adoption.
AI Integration & Continuous Improvement
Support the implementation of AI-enabled workflows for review, tracking, reporting, and process automation.
Identify manual, duplicative, or error-prone processes and recommend improvements to increase efficiency and accuracy.
Help test, document, and refine new tools, templates, and workflows as CAP’s operating model evolves.
Monitor the impact of workflow changes and automation on timeliness, accuracy, and team capacity.
Support change management by helping create training materials, process guides, and user-facing documentation.
Continuously look for ways to strengthen CAP’s operational infrastructure as scholar volume grows.
Standards, Quality & Accountability
Ensure CAP systems reinforce clear standards, ownership, and accountability.
Support quality control by maintaining accurate workflows, clean data, and clear visibility into deliverable completion.
Flag inconsistencies across campuses or workstreams and support resolution through improved documentation, reporting, or process design.
Operate with a high bar for accuracy, follow-through, and responsiveness in all work.
Help ensure that operational systems support strong scholar outcomes and the broader Success Academy college access vision.
Qualifications
Bachelor’s degree required.
2–4 years of experience in operations, project coordination, data analysis, program management, education operations, or a related field.
Exceptional attention to detail and ability to manage multiple timelines, deliverables, and stakeholders in a fast-paced environment.
Strong organization and project management skills, including the ability to translate complex work into clear plans, milestones, and tracking systems.
Strong analytical skills, with experience in maintaining data systems, building trackers, creating reports, and using data to identify trends or gaps.
Excellent written and verbal communication skills, with the ability to synthesize information clearly for different audiences.
Strong problem-solving skills and ability to identify inefficiencies, propose solutions, and follow through to implementation.
Experience supporting projects from planning through execution, including managing follow-up, tracking risks, coordinating stakeholders, and ensuring deliverables are completed on time.
Ability to manage multiple projects and priorities simultaneously while maintaining accuracy, urgency, and strong attention to detail.
Comfort working with technology tools, dashboards, spreadsheets, and project management systems.
Foundational understanding of AI-enabled workflows, automation, or process optimization preferred.
Ability to work independently while collaborating effectively across teams and functions.
High level of accountability, urgency, discretion, and judgment.
Mission-driven, with a commitment to educational equity and strong outcomes for scholars.
Attributes
Thrives in a fast-paced, high-expectation environment.
Enjoys building systems, improving processes, and bringing clarity to complex work.
Takes ownership from start to finish and proactively flags risks or gaps.
Communicates clearly, directly, and professionally with stakeholders at all levels.
Uses data and evidence to drive decisions and improve execution.
Balances operational precision with flexibility and responsiveness.
Demonstrates curiosity about AI, automation, and new ways of working.
Brings a strong service orientation and commitment to supporting scholar-facing teams.
Exact compensation may vary based on skills and experience. This position is not bonus eligible.
Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.
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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.
Success Academy Charter Schools does not offer employment-based immigration sponsorship.
Skills Required
- Bachelor's degree
- 2-4 years experience in operations, project coordination, data analysis, program management, education operations, or related field
- Exceptional attention to detail and ability to manage multiple timelines and stakeholders
- Strong organization and project management skills, including translating work into plans, milestones, and tracking systems
- Strong analytical skills; experience maintaining data systems, building trackers, and creating reports
- Excellent written and verbal communication skills
- Experience supporting projects from planning through execution, including tracking risks and coordinating stakeholders
- Comfort working with technology tools, dashboards, spreadsheets, and project management systems
- Foundational understanding of AI-enabled workflows, automation, or process optimization
- Ability to work independently while collaborating across teams
- High level of accountability, urgency, discretion, and judgment
- Mission-driven commitment to educational equity
What We Do
Since 2006, Success Academy has tackled educational inequities head-on by providing exceptional public education for 20,000 K-12 students in New York City. Our network of over 50 free public charter schools is looking for diverse, ambitious, talented people like you to join our team! Starting on your first day, you’ll receive world-class training and mentorship while working in a collaborative environment with passionate colleagues. As part of the Success Academy team, you will have ample growth opportunities within our network — including leadership roles. Success Academy is seeking candidates from all majors and backgrounds. All interviews are virtual, and a degree in Education is not required to teach. If you graduated or will be graduating with a bachelor's degree between Dec 2023 and Dec 2024, we encourage you to apply! We encourage you to look at our current openings and consider applying.
