Analyst, Client Support, TH, Supply Chain

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Continental shift 7 am to 7 pm

Job Overview:

Reporting to the Customer Service Supervisor, this position is accountable for reviewing restaurant and other customer orders and responding to inquiries in a professional and timely manner.  The emphasis is on accuracy, efficiency, customer service and timely communication with all business partners, including restaurant owners and managers, and all Distribution Centre staff.

Qualifications:

• Excellent written, verbal, and telephone communications skills.
• Bilingualism in English and French is an asset
• Excellent customer service skills.
• Strong organizational and interpersonal team skills.
• Intermediate computer skills (Word, Excel, Outlook) –SAP experience is an asset

Key Responsibilities:

• Works efficiently in a team-oriented environment ensuring daily mandates and expectations are reached.
• Receives and processes customer orders via Fresh Desk, or by phone.
• Assists customers with restaurant orders and helps resolve any issues.
• Identifies and corrects order errors.
• Ensures that orders are downloaded into WMS (warehouse inventory management system).
• Supports restaurants with requests such as late order submission, item inquiry, invoice queries, processing of rush/add-on orders, as well as ad hoc requests.
• Creates and processes restaurant return authorizations for products being returned to the Distribution Center for credit.
• Supports with drop shipments and promotion offerings.
• Process credits from electronic vouchers.
• Involved in code changes
• Process 3PL orders
• Process international orders.
• Process marketing, department and employee orders.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.