Analyst, Channel Operations

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

As an Analyst in our Channel Operations team, you will play a crucial role in supporting our channel partners and ensuring magnificent operational execution. You will have the opportunity to work in a fast-paced, collaborative environment with a best-in-class team, making a significant impact on our business. You will work with the Sales, Contracts Management Team, Customer Service, Customer Master, Supply Chain.

The Department analyst is responsible for performing many tasks for the Medical Products Division. This position performs and drives analysis and supporting decisions for several tasks under the US Hospital Products Division, solving sophisticated requests received thru different sources (i.e. but not limited to emails, mailboxes, SharePoint).

• Process the monthly and daily activities via Calendar to ensure compliance with established service level agreements (SLAs)

• Support and prepare monthly or daily reports as required by the business

• Use Excel, JDEdwards, Cognos, Outlook, SharePoint usage to resolve requests and/or issues

• Continuously evaluate current operations to provide innovative ideas to optimize and improve the processes and data visualization in local and Channel Operations activities

• Accountable for resolving all errors related to trace and chargebacks, cross-reference errors, PCN errors

• Payments of incentives/rebates as per volume if required

• Creation and maintenance of standard operating procedures (SOPs)

• Collaborate with cross-functional teams to develop and implement channel strategies

• Assist in handling channel partner relationships and support their operational needs

• Analyze channel performance data to identify areas for improvement and develop actionable insights

• Conduct market research and competitive analysis to drive informed decision-making

• Support the development and execution of marketing and sales initiatives for our channel partners

• Bachelor's degree in Business Administration or related field

• 2+ years of experience in channel operations or related roles

• Demonstration of key finance proficiencies and qualifications

• Fully bilingual (English and Spanish), B2 minimum

• Proficiency in Microsoft Office Suite, particularly Excel

• Proven track record to work collaboratively in cross-functional teams

• Strong analytical and problem-solving skills

• Excellent attention to detail and ability to prioritize multiple tasks simultaneously

• Strong communication and social skills

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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