Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
Develops, implements, and sustains IT solutions to business problems to improve business processes, develop systems and policies, improve user proficiency, and promote system adoption in collaboration with key stakeholders.
Analyze, Troubleshoot and address challenges related to technology products used by TMTT commercial screening.
How you will make an impact:
•Main point of contact for all IT issues impacting the TMTT Screening team, including software and hardware
•Technical understanding of the screening software packages (Medidata, TomTec, 3Mensio, Materialise (AI tool), etc) and their interaction with screeners’ laptops and other systems
•Collaborate closely on system upgrades and manage the full product lifecycle, including on-premise server environments and clinical IT systems.
•Engagement with vendors to determine best known laptop configurations, product roadmap, and ongoing escalations
•Collaborate with other IT teams for issue resolution as needed
•Partner with the screening team in advance of new product releases, new hire onboarding, new tool selection, etc.
•Performs root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy
What you'll need (required):
• Bachelor's degree in computer science or related field, 4 years of experience in a Business Systems Analyst role or related experience Required or
• Master's Degree or equivalent in Computer science or related field, 2 years of experience related experience Required
What else we look for (Preferred)
• Strong ability to manage and deal with different cultures and nationalities
• Strong analytical and logical problem-solving skills
• Strong interpersonal relations, written & verbal communication skills
• Organizational and project management skills a plus
• Possess and display sound judgment; initiative; flexibility and detail-orientation
• Ability to develop and maintain business and technical documentation
• Strong documentation skills
• Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
• Ability to adapt to new technologies
• Ability to adapt to rapidly changing environment
• Ability to support interfaces with multiple systems
• Experience working in complex, matrixed environments
• Prior experience working in complex global business environment
• Experience managing small IT projects
• Experience with Good Manufacturing/Good Documentation Practices (GxP) processes preferred
• Experience with FDA guidelines for Software Quality and Systems Validation preferred
• Experience interacting with and managing SaaS solutions and external vendors
• Good computer skills in usage of MS Office Suite
• Good documentation and communication skills
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Top Skills
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today.
Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives.
Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life.
For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
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