Analyst Business Process Systems

Posting End Date:

Employee Type:

Supports the reliable operation and continuous improvement of CIS-related applications by maintaining configurations, analyzing less complex business needs, and coordinating prioritized system enhancements.

If this sounds like your next opportunity, apply now!

What You Will Do:

• Maintain accurate configurations for CIS-related applications and customer-facing processes.
• Analyze less complex business problems, customer questions, issues, and innovation requests; recommend practical system or process solutions.
• Prioritize and deliver system enhancements based on business impact, customer needs, risk, and established deadlines.
• Execute unit, integration, and user acceptance testing; document results and identify, escalate, and track defects or requirement gaps.
• Develop and validate SQL queries and data requests to support reporting, analysis, decision-making, and problem resolution.
• Prepare clear communications and presentations regarding system issues, alternatives, enhancements, and implementation impacts.
• Participate in the assigned on-call rotation and respond to incidents to help ensure business and CIS processes remain operational.

Who You Are:

Required:

• This role would typically require a related university degree or technical diploma with limited experience OR a combination of related certification and a minimum of five years directly related experience.
• Proficient to advanced knowledge of: related office software; company databases; company structure and standard operating procedures; and/or office communications technology.
• Basic understanding of business systems and industry requirements, with developing ability to analyze business processes and recommend solutions.
• Working knowledge of SQL for data extraction, reporting, validation, and table updates.
• Good verbal, written, presentation, interpersonal, organization, planning, scheduling, and time-management skills.
• Ability to research customer issues, build trust and confidence, work with employees at all levels, and influence others without direct authority.
• Ability to manage multiple deadlines and associated pressure while maintaining accuracy, quality, self-control, and professional judgment.
• Ability to work independently as a self-starter with achievement orientation, curiosity, adaptability, and concern for quality.
• Developing ability to apply rapidly changing technology to business needs, achieve results through others, and develop or deliver training.

Preferred:

• Experience with CC&B or another customer information system.
• Experience gathering requirements, writing system specifications, supporting application configurations, or coordinating enhancements.
• Exposure to unit, integration, and user acceptance testing, including defect identification and documentation.
• Experience coordinating assigned projects or workstreams and preparing stakeholder communications or presentations.

Working Conditions:

• This role is office-based with limited physical activity. Travel required 25% of the time.

Physical Requirements (Include but are not limited to):

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.
• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com