Analyst, Business Application Services

Location

Brookfield Place - 181 Bay Street

Business

At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don’t just coexist, but thrive. If you’re ready to be a part of our team, we encourage you to apply.

Job Description

This is an existing role for the Business Application Services (BAS) team providing production support for a firm-wide real estate ERP system, a range of supported financial/business application services, and the overall integration needs of cloud information systems.
 

The BAS team is focused on delivering a total customer experience on the highest level – first class support from the first interaction, to the last. To support our objective, the ideal candidate will be technically proficient while maintaining a dedicated focus on the end-user experience.

This is an onsite position based in Toronto.

RESPONSIBILITIES:

• Assist with production support for Business Applications to end users, power users and subject matter experts.
• Production support covers incidents, service requests, problem management and managing change requests from start to finish.
• Assist in the resolution of customer incidents and problems while delivering exceptional customer experience in a timely manner and providing work around as necessary
• Develop and contribute operating procedures to on-board new application services
• Implement enhancements, change requests, break-fixes, patches, and updates. Develop test plans, test, coordinate user acceptance testing (UAT) to ensure alignment with business objective.
• Stay abreast of changing applications landscape and proactively propose steps to increase efficiency
• Liaise with IT groups to secure their services and ensure robust inter-department communications
• Proactively identify opportunities for improvement and recommend respective solutions

QUALIFICATIONS

SERVICE/PERSONALSKILLS:

• Strong interpersonal Skills - Communication, Relationship Management, self-driven, team player
• Ability to take initiative in resolving issues and see them through logical resolution.
• Drive to continuously make improvements and proactively seek opportunities for increased system performance.
• Committed to delivering exceptional service with a strong customer focus.
• Capable of thriving in a fast-paced and ever-changing environment.

EXPERIENCE & TECHNICAL SKILLS:

• 2+ years in a similar IT production support in a large corporate setting
• 1+ years of experience in ITIL aligned incident, problem, change and release management.
• Prior experience in the real-estate industry is highly preferred.
• Experience with Stored procedures, SSIS, SQL 2005, ETL (Extract, Transform, Load) skills.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork skills.
• Experience working in a fast-paced, dynamic environment.
• Ability to work independently as well as part of a team.
• Proficient in data analysis and interpretation for upper management
• 3+ years of experience in the Real Estate Development sector in IT and software/service as it relates to business system recommendations, implementations, analysis, development, and support.

EDUCATION/DESIGNATIONS/LICENSES:

• Bachelor’s degree in computer science or relevant experience including IT certifications
• ITIL v3 Foundations or higher

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

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