Analyst, Billing Assurance

Who are we?

Job Summary

The Billing Analyst manages and resolves all aspects of billing and billing query resolution and works with marginal supervision.
 

Responsibilities  

Billing, Controls and Reporting

• Helps ensure accurate and timely billing including price increases (scheduled and ad-hoc) across the AMER, APAC, EMEA and LATAM regions

• Analyse billing and revenue data and support the production of monthly reporting across the Operational Assurance organisation

• Be an SME for queries and disputes supporting internal and external stakeholders including customers

• Support the creation and development of and then run pre and post bill run billing controls alongside the Revenue Assurance Team within GBCC

Process Improvement

• Identify process gaps and recommend achievable and measurable improvements to controls, processes and automation

• Work with stakeholders throughout the organisation to identify opportunities for leveraging company data to drive business solutions

• Identify and own root cause analysis capture & reporting, collate issues & present monthly to the Operational Assurance team, as well as create a consumable form for senior management consumption

• Live & breath the continuous improvement mindset

System Knowledge

• Knowledge of Oracle (preferably Cloud environment)

• Microsoft Outlook, Excel and Word proficient at intermediate level

• SFDC / SingleView experience preferable

Qualifications

• Worked with global or multi-national companies

• Excellent communication skills including research, writing, and presentation skills

• Experience dealing with escalations from internal and external customers

• Experience with managing and manipulating large data sets; data cleansing and performing related quality controls

Skills and Attributes

• Able to thrive in a fast-paced, dynamic environment

• Strong belief in and a sense for fostering organizational Diversity, Inclusion and Belonging

• Must have a ‘can do’ attitude, foster a mindset of accurate and timely billing and has a great attention to detail

• Can work as both an individual and as part of a team

• Models the Equinix Culture and Values   

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.