Education & Experience
• Associate's Degree/Bachelor's Degree preferred in Human Resources, Business Administration, Healthcare Administration, or related field.
• 1- 3 years of related experience in customer service, benefits, or HR operations.
Knowledge, Skills & Abilities
• Knowledge of employee benefits administration and associated processes.
• Strong analytical and problem-solving skills.
• Ability to investigate issues and identify process improvements.
• Experience utilizing HRIS systems; Workday experience preferred.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Ability to maintain confidentiality and exercise sound judgment.
• Effective collaboration and customer service skills.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Skills Required
- Associate's or bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field
- 1-3 years of related experience in customer service, benefits, or HR operations
- Knowledge of employee benefits administration and related processes
- Strong analytical and problem-solving skills
- Ability to investigate issues and identify process improvements
- Experience using HRIS systems
- Workday experience
- Proficiency in Microsoft Excel, Word, and Outlook
- Strong written and verbal communication skills
- Ability to manage multiple priorities and deadlines
- Ability to maintain confidentiality and exercise sound judgment
- Effective collaboration and customer service skills
Mercy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.
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Healthcare Strength — Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
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Retirement Support — Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
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Leave & Time Off Breadth — A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.
Mercy Insights
What We Do
Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.
