Analyst, Account Services

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The position will provide comprehensive operational support for various banking accounts, ensuring accurate processing of transactions, timely resolution of inquiries, and adherence to established service standards. Will be responsible for managing a range of account-related tasks, troubleshooting issues, and maintaining strong client relationships through effective communication

What you will do

• Assist and engage as liaison for accounting services representing a multitude of products and services supported by the team Working with various LOB partners to help develop and implement applicable initiatives as assigned Update/facilitate procedure enhancements and assist in training and implementation amongst the team and targeted LOBs. Supports all account servicing and maintenance testing efforts, including creating and executing test scripts Adept in the core processing systems and contributes to issue escalation and processing support as required Elevate reporting, perform analysis to streamline, and automate processing where applicable Ensure compliance with all relevant banking regulations, internal policies, and operational procedures. Reconcile account data, transactions, and reports, identifying and correcting errors.

Skills and Abilities

• Solid understanding of banking products, services, and operational processes (e.g., checking, savings, wires, ACH). Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional attention to detail and accuracy in data entry and transaction processing Excellent communication (written and verbal) and interpersonal skills, with a client-focused approach. Proficiency with core banking systems and Microsoft Office Suite (especially Excel). Ability to manage multiple tasks in a fast-paced environment and prioritize effectively. Basic understanding of financial concepts or eagerness to learn about commercial loans

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required
• Bachelor’s Degree in Arts/Sciences (BA/BS) Finance, Business Administration or related field preferred

Experience Qualifications

• 3-4 years experience in banking operations, account servicing, or a related customer service role within a financial institution.

The estimated salary range for this position is $68,300 USD to $71,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-SO 1

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.