Analista de Suporte Sr

Role purpose

This role exists in the Global HR Systems team to support the Workday platform.

As a Workday Support Analyst, the candidate will be joining a team of Workday specialists, providing 2nd line support in collaboration with other colleagues within the HR department. The candidate will provide Workday support via Case Management as well as BAU activities across the whole Workday platform.

Key Accountabilities

• Excellent Workday knowledge, with basic exposure to configuration of Core HCM. Knowledge of other modules such as Absence, Payroll, Integrations is a plus.
• Good understanding of Workday Reporting and Security
• Previous experience in a similar function, supporting a Workday Client with day-to-day operations including ticket management, system updates and maintenance.
• Strong communication and stakeholder management skills, with the ability to communicate with colleagues at all levels, in and outside the business.
• Ability to troubleshoot business processes
• Handling mass EIB uploads
• Provide support to Testing and validating changes

Qualifications

• 3+ years of Experience in HRMS Support activities
• Workday Experience: Min. 3+ years, Hands-on experience in Workday support

Mandatory skills and experience

• Good hands-on knowledge of multiple Workday modules, including Workday HCM, Absence, Compensation, Payroll, Integrations, Time Tracking, Talent, Recruitment, Security and Reporting
• Previous Support experience handling Core HR modules.
• Outstanding communication and team collaboration skills
• Advanced written and oral English language

Desired skills and experience

• Handle business issues (internal and external) and suggest resolutions.
• Excellent presentation skills, both written and oral
• Experience within a large, global organisation would be advantageous.
• Workday Pro certification in one or multiple HCM modules

What will you find here?

Benefits:

• Sulamérica health and dental plan extended to dependents
• Sulamérica travel insurance
• Life insurance 100% paid for by the company
• VR and/or VA
• Home office allowance
• Daycare allowance (for mothers with children up to 5 years and 11 months);
• eLearning platform (Dentsu university)
• Career development opportunities
• Local and global development programs
• Anniversary Day Off;
• Volunteer Day Off
• Appreciation (employee recognition platform)
• Parental leave (120 + 60 days for primary caregiver | 30 days for secondary caregiver)
• Hybrid volunteer model | AnywhereOffice

Partnerships:

• Sesc
• TotalPass
• Health platforms
• Continuing education and more.

*In addition, we offer breakfast on Tuesdays, Wednesdays and Thursdays to make your trip to the office even more enjoyable!

About dentsu international

Part of dentsu, London-based dentsu international operates in over 145 markets worldwide with more than 48,000 employees. We help our clients win, keep and grow their customers and achieve significant progress for their businesses. With the best services and solutions in media, CXM, and creativity.

Working with us

By joining dentsu international, you will join a group of 48,000 people. It will be an opportunity to produce work geared towards building your career. Along the way, you'll join inspiring colleagues and encounter a wealth of clients, cultures and experiences. We offer motivating challenges, memorable experiences and opportunities to shape your future.

Inclusion and Diversity

We are proud to be different and that starts with our people. We believe in equal opportunities for all and don't define people by their race, gender, sexual orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full selves to work and create something amazing. That's what we care about. So whether you're joining us or looking to move to a different part of the business, we work hard to ensure that we create equal opportunities for everyone.

Our 8 ways

With more than 48,000 dedicated experts in 145 markets, our '8 ways' shape and guide the way we do things here, so that together we can achieve the 'never before' for our customers, for society and for each other.

We dream big;

We inspire change;

We form teams without limits;

We all lead;

We make it happen;

We climb high;

We choose emotion;

We are a force for good.

We are dentsu

Stay connected

Visit our website to find out more and connect with us on social media.

www.dentsu.com

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