- Atender solicitações via telefone, e-mail e sistema de chamados relacionadas a ambientes Cloud;
- Realizar diagnóstico e troubleshooting de incidentes técnicos com foco em Microsoft 365 e Microsoft Azure;
- Apoiar demandas pontuais relacionadas a AWS e Google Cloud quando necessário;
- Garantir o cumprimento dos SLAs e acompanhar a evolução dos chamados de sua fila de trabalho;
- Conduzir conferências técnicas para resolução colaborativa de incidentes;
- Efetuar o escalonamento de chamados para o Nível 2 ou fabricantes quando necessário, assegurando o repasse completo das informações;
- Registrar detalhadamente todas as ações, comunicações e atualizações no sistema de tickets;
- Orientar clientes na execução de ajustes e correções em seus ambientes Cloud;
- Contribuir para a documentação de procedimentos operacionais e melhoria contínua dos processos de suporte.
- Ensino superior completo ou cursando em Tecnologia da Informação, Sistemas de Informação ou áreas correlatas;
- Certificação Microsoft AZ-900, MS-900, SC-900 ou AWS Cloud Practitioner;
- Inglês técnico para leitura de documentação e interação com fabricantes.
- Experiência com suporte técnico ou service desk em ambientes corporativos;
- Experiência ou conhecimento em Microsoft 365.
- Experiência em ambientes 24x7 ou de atendimento bilíngue;
- Experiência com suporte a ambientes multi-tenant;
- Boa comunicação, perfil analítico e foco em resolução de incidentes.
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
TD SYNNEX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.
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Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
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Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.
TD SYNNEX Insights
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What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
