Somos MarshMcLennan, ofrecemos servicios de consultoría y gestión de riesgos, corretaje de seguros y gestión de programas de seguros para diferentes sectores de la economía a través de las unidades de negocio: Marsh, Mercer, Guy Carpenter y Oliver Wyman.
En Marsh buscamos candidatos para la siguiente posición con sede en CDMX
Analista de Soporte IT
Contaremos contigo para:
- Soporte remoto (Nivel 1 y 2)
- Manejo de incidencias y documentación de tickets
- Diagnóstico y resolución lógica
- Gestión de accesos y credenciales
- Atención y seguimiento de tickets
- Despliegue de software y actualizaciones
- Configuración de VPN y conectividad
¿Qué necesitas tener?
- Universidad trunca o titulado
- 1 años a 2 años de experiencia realizando Service Desk (con servicio a cliente)
- Manejo de Plataformas de soporte como Azure, Microsoft, Citrics y conocimiento de redes y conocimiento de manejo de tickets (Service Now)
- Inglés Avanzado B2 – C1 (Los clientes no hablan español)
¿Qué te hace destacar?
- Análisis
- Seguimiento
- Enfoque al detalle
- Trato con el cliente
- Solución de Problemas
Skills Required
- University studies completed or in progress
- 1 to 2 years of Service Desk experience with customer service
- Experience with Azure support platforms
- Experience with Microsoft support platforms
- Experience with Citrix
- Knowledge of computer networking
- Experience managing tickets in ServiceNow
- Advanced English proficiency at B2-C1 level
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
