ANALISTA DE PROCESSOS SR

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. 🚀 Your next challenge Bringing Customer and Agent Experience to the next level Add business context What you’ll be doing: • Guarantees delivery of best in class Customer Experience • Manages strong supporting processes to continuously improve Agent's soft and hard skills • Improves Customer Journeys together with Marketing, Digital, IT • Monitors Customer Experience KPI’s Dashboard 🌟 You’re a match Technical Competencies: • Expertise in Customer Journey mapping • Expertise in Feedback Management methodology • Digital and Artificial Intelligence awareness (chatbot, web platform, …) • Ability to build and follow Customer Experience Dashboard • Strong knowledge of Customer Care supporting processes Behavioral competencies: • Cultivates innovation: Creating new and better ways for the organisation to be successful • Customer focus: Building strong customer relationships and delivering customer-centric solutions • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives • Drives Results: Consistently achieves results, even under tough circumstances. Experiences: Proven experience >3 years being part of building Customer Experience approach Experience in service BtoB industry or possibly BtoC Education: BA degree and MBA preferred in business, economic, market research or numerate subject; Languages: Add language requirements Competencies: Adaptability (Competent) Client Relationship Management (CRM) Systems (Competent) Collaborates (Competent) Communication (Competent) Customer-Centric Mindset (Competent) Data Analysis (Competent) Emotional Intelligence (Competent) Multichannel Communication (Competent) Pluxee Product and Market Knowledge (Competent) Problem-Solving (Competent) 🔎 To get this challenge Add list of interviewers. • Video call or face to face with *Add the Name of the interviewer* • Video call or face to face with *Add the Name of the interviewer* • Video call or face to face with *Add the Name of the interviewer* 🏅 Your team Add Manager's Name. 📍 Your location Indicate preferred location(s) ☀️ Happy at work 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun! 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.