Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Role Overview:
As a Lead Payroll, you will act as a on payroll operations, handling complex payroll scenarios, ensuring compliance, and driving process improvements.
Key Responsibilities:
1. End-to-End Payroll Execution
- Manage complete payroll cycles for assigned population
- Review payroll outputs and ensure 100% accuracy
- Handle off-cycle payrolls and adjustments
2. Compliance & Audit
- Ensure compliance with Colombia payroll laws and statutory regulations
- Prepare audit documentation and support audits
- Monitor changes in payroll regulations
3. Escalation & Issue Resolution (Tier 2/3)
- Handle complex payroll discrepancies
- Perform root cause analysis (RCA)
- Ensure permanent resolution of recurring issues
4. Systems & Data Management
- Validate system integrations and data flow
- Identify system issues and coordinate fixes
5. Process Optimization
- Drive standardization of payroll processes
- Support automation initiatives
- Train L1/L2 team members
Qualifications & Skills
• Experience: 5–7 years of progressive experience in payroll administration, payroll shared services, or payroll operations.
• Technical Mastery: Strong expertise in payroll calculations, payroll reconciliation, payroll reporting, and payroll adjustments.
• System Expertise: Hands-on experience with enterprise payroll systems such as ADP, SAP Payroll, or similar platforms.
• Compliance Knowledge: Strong understanding of payroll compliance requirements, tax regulations, and payroll audit readiness.
• Case Management: Experience managing payroll escalations, employee payroll disputes, and high-volume payroll support requests.
• Leadership Exposure: Experience guiding payroll analysts or supporting payroll team operations.
• Education: Bachelor’s degree in Finance, HR, Accounting, or related field.
Additional InformationCore Competencies
• Accuracy & Compliance: Maintains high standards of payroll accuracy while ensuring payroll calculations and deductions comply with regulatory requirements and internal payroll policies.
• Analytical Problem Solving: Ability to analyze payroll data, reconcile discrepancies between HRIS and payroll systems, and implement corrective actions.
• Operational Efficiency: Focuses on improving payroll workflows and reducing operational inefficiencies through improved processes and system utilization.
• Cross-Functional Collaboration: Works closely with HRIS, Compensation & Benefits, HR Operations, and Finance teams to ensure seamless payroll data management.
• Escalation Management: Handles complex payroll issues and employee payroll escalations, ensuring timely and effective resolution.
• Team Guidance: Provides operational support and guidance to payroll analysts and senior analysts to maintain payroll processing quality.
• Data Governance: Ensures payroll data accuracy, documentation completeness, and compliance with payroll governance standards.
ion will be kept confidential according to EEO guidelines.
Skills Required
- 5-7 years of progressive experience in payroll administration, payroll shared services, or payroll operations
- Expertise in payroll calculations, reconciliation, reporting, and adjustments
- Hands-on experience with enterprise payroll systems such as ADP, SAP Payroll, or similar platforms
- Strong understanding of payroll compliance requirements, tax regulations, and audit readiness
- Experience managing payroll escalations, employee payroll disputes, and high-volume payroll support requests
- Experience guiding payroll analysts or supporting payroll team operations
- Bachelor's degree in Finance, HR, Accounting, or a related field
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
