At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated and customer-centric Customer Excellence Representative with French to join our Customer Excellence team. In this role, you will be responsible for providing exceptional end-to-end customer service, acting as the first point of contact for all enquiries, and ensuring total customer satisfaction through prompt resolution or appropriate escalation.
What You'll Bring (Skills & Qualifications)
Excellent written and verbal communication skills: French - advanced and English
Advanced PC skills: MS Office, CRM platforms
Attention to detail, organization, and solution-oriented mindset.
Ability to work efficiently in an international and dynamic environment.
Critical thinking, proactivity, and a positive can-do attitude.
Empathy, patience, and strong customer focus.
Ability to prioritize tasks and meet deadlines.
Team spirit and openness to continuous learning.
In this role, you will:
First Touch Resolution. Own and investigate customer-generated issues across all Iron Mountain products, using critical thinking to identify solutions and attempting to resolve enquiries during the first contact.
Omni channel Communication. Service customer queries via telephone, email, and Live Web Chat, providing information on services, processing requests, and answering invoice-related questions.
Cross-Functional Collaboration. Liaise with regional districts, sales, operations, and IT departments to support the resolution of complex queries in a timely and professional manner.
Platform Support & Administration. Support customers on online platforms (such as Communities, Iron Mountain Connect) while maintaining accurate customer data and inventory administration.
Process Improvement. Actively seek ways to improve processes, reduce waste, and drive self-serve initiatives to improve service quality and reduce costs.
What We Offer (Benefits):
Location: hybrid in Cluj, Romania.
Growth: Opportunities for continuous learning and professional growth within the Customer Excellence function.
Culture: A professional environment that promotes inclusion, teamwork, and safety.
Compensation: Competitive compensation and benefits aligned with experience.
Skills Required
- Advanced French written and verbal communication
- English communication skills
- Advanced PC skills (MS Office)
- Experience with CRM platforms
- Ability to support online platforms (Communities, Iron Mountain Connect)
- Attention to detail, organization, and solution-oriented mindset
- Ability to work in an international, dynamic environment
- Critical thinking, proactivity, and positive attitude
- Empathy, patience, and strong customer focus
- Ability to prioritize tasks and meet deadlines
- Team spirit and openness to continuous learning
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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