AML/KYC and Investor Onboarding Officer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries. 

As a provider In Australia, SS&C is a specialist provider of outsourced registry services with a technology focus and high levels of automation across institutional & retail solutions.  Predominantly located in Melbourne and Sydney with 600+ employees, most of the Australian division work on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C’s Transfer Agency business is the largest provider of Unit Registry services in Australia, providing Fund Managers, Custodians and an end-to-end service offering. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance

• Work/Life Balance: Flexible Time Off

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

This is a critical role within the processing team, focused on investor onboarding for client funds. The successful candidate will be responsible for reviewing and assessing investor applications to ensure all AML/KYC, CRS/FATCA, and DDO requirements are satisfied on behalf of Asset Manager and Custodian clients.

As an AML & Investor Onboarding Officer, the role plays a key part in identifying, assessing, and mitigating financial crime risks through Enhanced Customer Due Diligence (ECDD) and Transaction Monitoring (TM) activities. Working at the frontline of the organisation’s AML/CTF function, the role is responsible for ensuring regulatory compliance, supporting investigations, managing onboarding processes, and contributing to the continuous improvement of operational controls and procedures.

• Monitor and investigate customer accounts in line with AML/KYC, CRS/FATCA, and DDO requirements, ensuring compliance with regulatory and internal standards

• Conduct AML/KYC reviews by collecting and validating information from public sources, internal tools, and direct customer engagement

• Perform Customer Due Diligence (CDD), Enhanced Due Diligence (ECDD), PEP screening, and sanctions checks to assess financial crime risk

• Monitor customer transactions to identify unusual or suspicious activity and escalate where required

• Prepare and submit Suspicious Matter Reports (SMRs) in accordance with regulatory obligations

• Identify reportable accounts by determining tax residency and applying CRS/FATCA requirements

• Apply due diligence procedures aligned with FATCA agreements and CRS regulations

• Maintain accurate records and supporting documentation to evidence due diligence outcomes

• Escalate risks and issues promptly within defined SLA timeframes

• Act as a first point of contact for account onboarding queries from internal teams and stakeholders

• Provide SME support to onshore and offshore teams on account setup and KYC-related queries

• Review and prepare KYC documentation for low, medium, and high-risk customers in response to information requests

• Manage individual workload allocation and consistently meet daily and monthly productivity targets

• Maintain accurate updates in workflow systems and reporting trackers

• Collaborate with risk, compliance, and technology teams to support operational effectiveness

• Contribute to continuous improvement initiatives and operational efficiency enhancements

• Ensure deliverables are completed in line with agreed client SLAs

• Support ad hoc projects and enhancements across AML/KYC and CRS/FATCA processes

• Assist in periodic reviews of procedures and checklists to ensure accuracy, consistency, and compliance across all clients

What You Will Bring:

• Strong knowledge of AML/KYC requirements in line with AUSTRAC AML/CTF guidelines and regulatory expectations

• Experience working with a range of entity types, including trusts, funds, corporates, and complex ownership structures

• High attention to detail with a strong focus on accuracy, quality, and regulatory compliance

• Excellent written and verbal communication skills, with the ability to clearly articulate findings and requirements

• Proven ability to meet performance targets in fast-paced, high-pressure operational environments

• Experience performing peer quality reviews and providing constructive feedback to support team capability and accuracy

• Strong investigative mindset with the ability to identify issues, analyse risks, and recommend practical solutions

• Minimum 3+ years of experience in AML/KYC due diligence or compliance roles, ideally within financial services or fund services

• 3+ years’ experience in investor onboarding, including CRS/FATCA and DDO requirements within unit registry or transfer agency environments

• Strong stakeholder management and client engagement skills, with the ability to influence outcomes effectively

• Collaborative and proactive approach to working within team-based operational environments

• Bachelor’s degree in business, finance, or a related discipline, with AML/compliance certifications considered advantageous

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.