The Role
Coordinates amenity and workplace services for Government tenants, including shared-space scheduling, conference and event support, audio/visual and technology assistance, tenant requirement gathering, provider coordination, logistics, documentation, training, and service improvement. Conducts demand and capacity analysis, develops procedures and guidance materials, establishes performance measures, and maintains relationships among tenants, service providers, building owners, and Government stakeholders.
Summary Generated by Built In
The Senior Customer Account Manager will support an integrated customer account management program that serves current and prospective Government tenants. This role is responsible for building and maintaining strong customer relationships, coordinating services across multiple organizations, managing tenant requirements, and ensuring the successful delivery of customer support services. The selected professional will serve as a critical liaison among tenant organizations, service providers, and Government stakeholders while promoting exceptional customer service and operational excellence.
Key Responsibilities
- Evaluate amenity spaces and services and collect requirements from building owners and tenants through a structured, collaborative process.
- Recommend improvements and optimization strategies for shared conference and meeting spaces, including audio/visual and technology enhancements.
- Provide audio/visual, technology, and concierge support for conferences, meetings, events, and forums.
- Coordinate and integrate services delivered by multiple providers to ensure seamless customer experiences.
- Schedule and coordinate the use of building amenities and shared spaces, including conference rooms, hearing rooms, and auditoriums.
- Conduct ongoing demand and capacity analyses to improve utilization and service delivery.
- Develop service descriptions, operating procedures, and tenant guidance materials.
- Establish and maintain performance measures for amenity services.
- Support logistics operations, documentation efforts, training activities, and technology-enabled workplace services.
Skills, Knowledge & Expertise
Four (4) years of experience in logistics, tenant services, concierge services, audio/visual support, technology support, or workplace services support.
- Experience coordinating activities among multiple organizations and managing time-sensitive actions.
- Strong documentation, communication, and customer service skills.
Amenity services management and coordination
- Meeting and event support
- Audio/visual and workplace technology support
- Shared space scheduling and coordination
- Logistics and operational support
- Performance measurement and service improvement
- Process documentation and procedure development
- Customer service and stakeholder engagement
- Cross-organizational coordination
- Demand and capacity planning and analysis
About
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
Skills Required
- Four years of experience in logistics, tenant services, concierge services, audio/visual support, technology support, or workplace services support
- Experience coordinating activities among multiple organizations and managing time-sensitive actions
- Strong documentation, communication, and customer service skills
- Experience with amenity services management and coordination
- Experience supporting meetings and events
- Experience with audio/visual and workplace technology support
- Experience with shared-space scheduling and coordination
- Experience with logistics and operational support
- Experience with performance measurement and service improvement
- Experience with process documentation and procedure development
- Customer service and stakeholder engagement experience
- Cross-organizational coordination experience
- Demand and capacity planning and analysis experience
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The Company
What We Do
TeleSolv provides business process and systems integration support to a variety of Federal agencies. Our experienced professionals maintain applicable industry certifications that include PMP, ITIL, Six Sigma, CSSP, and CRM. Our support ranges from assessing enterprise‐wide programs and implementing process improvements to supporting operational activities and business processes within centralized and distributed business environments.
