Amazon Connect Developer

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies. 

We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients. 

• Consulting Services: Our strategy, management, and IT advisors bring deep industry and domain expertise to help clients empower their workforce and build improvement capable organizations. 

• Application Development and Sustainment: our technologists define, design, prototype, and continuously improve digital solutions to meet clients’ needs and enhance customer experience. 

• Mission Support: We provide high-quality staffing solutions to help our clients meet their mission, reduce operating costs, and improve operations. 

• Contact Center Solutions: Fueled by cloud based artificial intelligence and machine learning, we implement next generation contact center solutions, purpose built for each client. Our contact center solutions range from current state assessments, roadmap development, technology implementation and sustainment, and full outsourced operations. 

Job Description

We are seeking an Amazon Connect Developer to join our team. 

Key Responsibilities

• Deploy and manage Amazon Connect instances: Set up and configure Amazon Connect within the AWS ecosystem, ensuring high availability and scalability. 

• Develop and modify contact flows: Design, implement, and modify contact flows to meet the business requirements and improve customer interaction. 

• Integrate with AWS services: Utilize AWS Lambda, AWS API Gateway, and other AWS services to enhance the functionality of contact centers. 

• Collaborate with stakeholders: Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver solutions that align with business goals. 

• Troubleshoot and optimize: Monitor deployed solutions, identify and resolve issues, and make adjustments to optimize performance and functionality. 

• Documentation: Create detailed documentation regarding the architecture, configuration, and operation of the solutions provided. 

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent field experience. 

• Proven experience with Amazon Connect including deployment and management of environments. 

• Strong understanding of AWS services, particularly Amazon Connect, DynamoDB, AWS Lambda, AWS API Gateway, and AWS IAM. 

• Experience in programming with languages such as Python, JavaScript, or similar. 

• Strong problem-solving skills and ability to work under tight deadlines. 

• Excellent communication skills and ability to work effectively in a team environment. 

• Ability to handle multiple tasks simultaneously and prioritize accordingly. 

Preferred Qualifications

• Certification in AWS, particularly AWS Certified Solutions Architect or AWS Certified Developer. 

• Experience with frontend technologies (HTML, CSS, JavaScript) for creating customer interfaces. 

• Previous work with CRM and ERP integrations. 

• Familiarity with machine learning and AI tools within AWS to enhance customer interaction. 

• Experience in Agile development environments. 

• Proactive in learning new technologies and techniques. 

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