AWS Connect Developer

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies.
We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients.

• Management Consulting: We provide advisory services to design, manage, and execute lasting change, leveraging trusted relationships and industry expertise in strategy, organizational transformation, operations, operational excellence, innovation, risk and compliance, human capital, and workforce optimization.
• AI, Data & Analytics: Deploying advanced AI and ML solutions, business analytics to extract actionable insight, data engineering for data warehousing, real-time processing and integrated quality data and platform architecture focusing on cloud and hybrid solutions, security and solution selection and integration. 
• IT Transformation: Delivering technology services, covering application lifecycle management, CRM implementation, systems integration, rockITCX contact center solutions, product resale, and IT infrastructure management. Our approach ensures seamless operations and enhanced customer engagement, optimizing technology investments for diverse businesses. 
• Mission Support: Specializing in System Engineering Technical Assistance and operations support services to streamline system integration and optimization while ensuring operational excellence for modern enterprises.

Job Description

We are seeking an Amazon Connect Developer to join our team. 

Key Responsibilities

• Deploy and manage Amazon Connect instances: Set up and configure Amazon Connect within the AWS ecosystem, ensuring high availability and scalability. 

• Develop and modify contact flows: Design, implement, and modify contact flows to meet the business requirements and improve customer interaction. 

• Integrate with AWS services: Utilize AWS Lambda, AWS API Gateway, and other AWS services to enhance the functionality of contact centers. 

• Collaborate with stakeholders: Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver solutions that align with business goals. 

• Troubleshoot and optimize: Monitor deployed solutions, identify and resolve issues, and make adjustments to optimize performance and functionality. 

• Documentation: Create detailed documentation regarding the architecture, configuration, and operation of the solutions provided. 

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent field experience. 

• Proven experience with Amazon Connect including deployment and management of environments. 

• Strong understanding of AWS services, particularly Amazon Connect, DynamoDB, AWS Lambda, AWS API Gateway, and AWS IAM. 

• Experience in programming with languages such as Python, JavaScript, or similar. 

• Strong problem-solving skills and ability to work under tight deadlines. 

• Excellent communication skills and ability to work effectively in a team environment. 

• Ability to handle multiple tasks simultaneously and prioritize accordingly. 

Preferred Qualifications

• Certification in AWS, particularly AWS Certified Solutions Architect or AWS Certified Developer. 

• Experience with frontend technologies (HTML, CSS, JavaScript) for creating customer interfaces. 

• Previous work with CRM and ERP integrations. 

• Familiarity with machine learning and AI tools within AWS to enhance customer interaction. 

• Experience in Agile development environments. 

• Proactive in learning new technologies and techniques. 

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