This is a remote position.
- Proficient in Excel: Utilize advanced Excel skills for data analysis, reporting, and tracking refund cases to ensure accuracy and efficiency.
- Logistics Experience: Apply knowledge of logistics to enhance understanding of supply chain processes, aiding in effective refund management.
- Problem-Solving Expertise: Identify and resolve issues related to complex refund cases, developing effective solutions to minimize losses and improve customer satisfaction.
- Strong Attention to Detail: Ensure precision and accuracy in managing refund tasks and analyzing data.
- Advanced Analytical Skills: Analyze data to identify opportunities for refunds and optimize processes.
- Effective Time Management: Manage multiple tasks and cases efficiently to meet deadlines and deliver timely service.
- Adaptability: Quickly adapt to process changes and continuously update strategies to align with new requirements.
- Expertise in Amazon Operations: Apply deep understanding of Amazon’s platform, including seller central, inventory management, and order fulfillment.
- Amazon Marketplace Proficiency: Navigate and utilize Amazon's tools, policies, and guidelines effectively.
- Experience with Amazon Reporting: Analyze and interpret Amazon’s data and performance reports.
- Understanding of Amazon Compliance: Ensure adherence to Amazon’s compliance requirements and regulations.
- Audit client inventory ledger and locate and missing/damaged/lost inventory that can be recovered
- File reimbursement cases for our clients in Seller Central or Vendor Central
- Provide weekly updated to clients on filed cases when necessary
Requirements
- Proven proficiency in Excel and data analysis.
- Relevant experience in logistics and supply chain processes.
- Strong problem-solving skills with a track record of managing complex refund cases.
- Meticulous attention to detail and accuracy.
- Advanced analytical skills with the ability to identify and act on refund opportunities.
- Efficient time management and ability to handle multiple tasks simultaneously.
- Adaptability to process changes and evolving strategies.
- In-depth understanding of Amazon’s platform and operations.
- Experience with Amazon reporting and compliance requirements.
- A dual Monitor setup is required (at least 8GB of RAM)
- Must have at least 25 MBPS internet speed
Benefits
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent WFH setup
- Unlimited FREE access to MAG School courses and SOP Library!
- Work schedule is in EST (Monday-Friday only)
- Opportunities for professional development and career advancement
Skills Required
- Proven proficiency in Excel and data analysis.
- Relevant experience in logistics and supply chain processes.
- Strong problem-solving skills managing complex refund cases.
- Meticulous attention to detail and accuracy.
- Advanced analytical skills to identify and act on refund opportunities.
- Efficient time management and ability to handle multiple tasks.
- Adaptability to process changes and evolving strategies.
- In-depth understanding of Amazon platform, Seller Central, Vendor Central, and operations.
- Experience with Amazon reporting and compliance requirements.
- Dual monitor setup with at least 8GB of RAM.
- Minimum 25 MBPS internet speed.
What We Do
Want a job? https://myamazonguy.com/jobs Hire us: https://myamazonguy.com/contact My Amazon Guy is a 300+ client full-service Amazon Agency in Atlanta, Georgia. We grow hack sales through traffic and conversion improvements. PPC, SEO, Design, Catalog Merchandising, and more are all in-house. My Amazon Guy is the Wikipedia of Amazon knowledge, with more than 1,100 videos on how to sell on Seller Central Khan Academy style. We specialize in: -Launching new brands & products -Helping wholesalers/manufacturers get started. -Taking retailers to the next level through digital marketing -Driving traffic & Sales Hourly education sessions are also available: https://myamazonguy.com/book-a-coaching-call/ Full-Service Amazon Management Growing Amazon sales is what we’re best at. Our full-service management includes all the core services your business needs to succeed on Amazon and access to our entire team of Amazon experts. PPC Our PPC management is specialized for each client and includes hands-on advertising specialists and our MAGADS system. SEO Our 4-phase Amazon SEO plan is best-in-class and will show dramatic results in search rankings in 90 days. Design Our designers specialize in designing for Amazon – this includes A+ Content, Brand Stores, & graphics. Catalog We fully optimize titles, bullets, and back-end search terms to ensure search rankings.
