Essential Job Functions
The ideal candidate should be able to develop a strong relationship with the customer contacts and gain their trust as a member of the Hub team supporting their business while on site in the customer’s office.
Duties to include:
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Answering general customer questions
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Communicating customer needs to the rest of the team in the Hub office
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Providing shipment status updates upon request
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Appointment scheduling
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Paperwork retrieval on delivered shipments
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Finalizing shipment data for invoicing.
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Additional duties that may be required to support the customer on site in their office.
Minimum Qualifications
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Ideal candidates should have the following experience:
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5-10 years in a transportation or shipping related position preferred
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2 years in a customer service related position
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General knowledge of LTL, TL, and IML mode of transportation
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Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
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Highly effective communication, both verbal and written
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Attention to detail, organizational skills, and customer focused
Salary: Up to $20.00/hour
This is an estimated range based on the circumstances at the time of posting; however, it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits: We offer a comprehensive benefits plan including:
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Medical
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Dental
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Vision
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Flexible Spending Account (FSA)
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Employee Assistance Program (EAP)
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Life & AD&D Insurance
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Disability
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Paid Time Off
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Paid Holidays
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Skills Required
- 5-10 years in a transportation or shipping related position
- 2 years in a customer service related position
- General knowledge of LTL, TL, and IML modes of transportation
- Proficiency with Microsoft Office applications (Outlook, Excel, Word)
- Highly effective verbal and written communication
- Attention to detail, organizational skills, and customer-focused
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
