The Role
Supports alternative feeds trading operations by managing customer contracts, processing orders and call-offs, coordinating deliveries with suppliers and transport providers, maintaining accurate records, and providing responsive customer service. The role requires strong administrative skills, numerical accuracy, proficiency with Microsoft Office, and the ability to manage multiple tasks while collaborating across departments.
Summary Generated by Built In
We’re looking for a detail-oriented and customer-focused individual to join our team as an Alternative Feeds Administrator. If you enjoy working in a fast-paced environment, are highly organised, and take pride in delivering great service, this role offers a fantastic opportunity to support a key part of our business. You’ll be part of a collaborative team that supports British agriculture and works together across departments to deliver high standards and shared success.
About The Role
Contract: Temporary (12 months)
Hours: Full-time
Hours of Work: 40 Hours per week, working Monday to Friday
As an Alternative Feeds Administrator, you’ll support the day-to-day operations of the Alternative Feeds Trading team. You’ll help manage customer contracts, process orders, coordinate deliveries, and maintain accurate records. This is a varied role that combines administrative precision with customer service and teamwork.
Key responsibilities include:
• Being the first point of contact for customers, delivering friendly and professional support
• Responding to enquiries with clarity, empathy, and a solution-focused mindset
• Supporting monthly customer contract call-outs and coordinating orders for Buckets and Blocks
• Processing call-offs and managing sales and purchase contracts using internal systems
• Liaising with suppliers and transport providers to ensure smooth delivery operations
• Maintaining accurate customer records and contract details
• Supporting contract administration and contributing to efficient workflows
Hours: Full-time
Hours of Work: 40 Hours per week, working Monday to Friday
As an Alternative Feeds Administrator, you’ll support the day-to-day operations of the Alternative Feeds Trading team. You’ll help manage customer contracts, process orders, coordinate deliveries, and maintain accurate records. This is a varied role that combines administrative precision with customer service and teamwork.
Key responsibilities include:
• Being the first point of contact for customers, delivering friendly and professional support
• Responding to enquiries with clarity, empathy, and a solution-focused mindset
• Supporting monthly customer contract call-outs and coordinating orders for Buckets and Blocks
• Processing call-offs and managing sales and purchase contracts using internal systems
• Liaising with suppliers and transport providers to ensure smooth delivery operations
• Maintaining accurate customer records and contract details
• Supporting contract administration and contributing to efficient workflows
About You
• Proven experience in an administrative or customer service role
• Strong communication skills with a clear and approachable style
• Confident using Microsoft Office, especially Excel and Word
• Excellent attention to detail and numerical accuracy
• Comfortable learning new systems and managing multiple tasks
• Friendly, proactive, and committed to delivering great service
• A collaborative team player who also works well independently
• Strong communication skills with a clear and approachable style
• Confident using Microsoft Office, especially Excel and Word
• Excellent attention to detail and numerical accuracy
• Comfortable learning new systems and managing multiple tasks
• Friendly, proactive, and committed to delivering great service
• A collaborative team player who also works well independently
What We Offer
📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
About
We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm and online services, inspired by our commitment to UK agriculture and the wider rural community.
Skills Required
- Proven experience in an administrative or customer service role
- Strong communication skills with a clear and approachable style
- Confident using Microsoft Office, especially Excel and Word
- Excellent attention to detail and numerical accuracy
- Comfortable learning new systems and managing multiple tasks
- Friendly, proactive, and committed to delivering great service
- Ability to work collaboratively and independently
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The Company
What We Do
Mole Valley Farmers is the UK's leading agricultural supply and rural retailing business, founded in 1960 by farmers. It offers a complete suite of in-store, on-farm, and online services.
