Location: Hybrid
Salary: London - £67,820 - £84,776 per annum
National - £61,698 - £77,123 per annum
Hours: 36 hours per week
Contract Type: Permanent
We have an exciting opportunity for an Alternative Dispute Manager – Legal Disrepair to join our team.
You’ll take responsibility for leading and managing the Clarion’s strategy for resolving legal disrepair cases through alternative dispute resolution, early intervention, and robust complaints handling processes.
Acting as a senior subject-matter expert you’ll ensure that legal disrepair claims are resolved fairly, proportionately, and at the earliest opportunity. The role will focus on minimising escalation to litigation while improving outcomes for residents and reducing legal and financial risk to the organisation.
We’ll look to you to help embed a practical, resolution‑first approach, making sure we meet legal requirements, Ombudsman standards and pre‑action protocols.
It’s essential that you have substantial experience managing legal disrepair cases within housing, local authority or social landlord environments. You’ll bring strong working knowledge of housing law relating to disrepair and housing conditions.
If you have demonstrable experience of managing high-risk cases and possess strong analytical and decision-making skills, we’d like to hear from you.
Please review the full role profile Alternative Dispute Manager - Legal Disrepair and Behaviours & Mandatory Accountabilities OD level 3 before applying.
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Monday 30th March 2026 at midnight.
This is a hybrid role with a base location at one of our regional offices. Candidates will be expected to work both from home and the office as required for the business needs.
Applicants must be able to travel to offices across all regions when required.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
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What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
