Join our dynamic team at Doctolib as an IT Service Desk Partner and embark on an exciting career in a high-growth, multicultural environment. You'll collaborate with diverse professionals across various departments, developing foundational skills for your future growth. As part of our IT support team, you'll ensure seamless technical operations and resolve a wide range of IT issues efficiently in order to give the best experience to Doctoliber and to respond to the growth of Doctolib.
We foster a collaborative culture focused on continuous learning and innovation, with ongoing training opportunities to enhance your skills. Contribute to a mission-driven company transforming healthcare through technology. If you're passionate about technology and helping others, grow your career with Doctolib and make a difference in the healthcare industry.
What you'll do
On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).
Your responsibilities include but are not limited to:
Remote:
- Serve as the single point of contact for users requiring IT support (phone calls, opening tickets on the helpdesk platform).
- Handling of level 1 requests and incidents: application access, technical diagnosis, etc.
- Accompany the user from the ticket opening to its complete resolution.
- Escalation of incidents to local IT Support teams (level 2).
- Detect recurring incidents or requests with a view to continuous improvement.
- Propose automation or processes to improve user satisfaction.
On site:
- Assist the team at the IT Corner in our Paris office.
- Manage meeting rooms: test, update, and replace hardware.
If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
You could be our next team mate if you:
- You are service-oriented and solution-maker
- You are a good listener and ask relevant questions in order to reassure the users
- You are rigorous and autonomous, without forgetting teamwork.
- You know how to adapt to change and prioritize your daily tasks
- You speak English and French
- Lunch voucher with Swile card
- Work Council subsidy to refund part of sport club membership or creative class
- Reimbursement of public transportation
- HR Screen (30 minutes)
- Meeting with the manager (45 minutes)
- Meeting with the team (45 minutes)
- Apprenticeship
- Levallois-Perret
- Start date : September 2025
- Remuneration : According to your profile
At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!
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If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at [email protected]
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What We Do
Since Doctolib's creation in 2013, we have had one purpose: strive for a healthier world. 1. We aim to improve the daily lives of care teams by providing them with a new generation of technologies and services. 2. We aim to improve health for all, by offering a fast and frictionless journey for all care episodes, creating new ways for people to receive care and empowering them to become actors of their health. At Doctolib, we are honored to work in the healthcare field and we believe that innovation in healthcare should be handled differently. We apply 4 guiding principles in everything we do: 1. We create helpful solutions for care teams and people. 2. We serve everyone equally and create well-designed and accessible technologies. 3. We team up with our users to strive for a healthier world and act as one team. 4. We protect our users' privacy. It’s their health, their data. To achieve our purpose, we are assembling a team dedicated to improving healthcare, with a human-centric approach and an entrepreneurial mindset. www.doctolib.com
