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The Role
Perform second-pass linguistic quality reviews of Indonesian customer service content, validate severity assessments, identify systemic MT issues (tone, terminology, recurring errors), and provide actionable qualitative feedback to support quality reporting and continuous improvement.
Summary Generated by Built In
We are looking for experienced language professionals to support an ongoing project focused on reviewing and refining Indonesian (Indonesia) customer service content. This role involves improving machine-translated materials to ensure accuracy, natural language, and alignment with project guidelines.
What you’ll do
Conduct second-pass quality reviews to ensure overall linguistic accuracy and consistency across batches.
Validate and calibrate severity assessments to maintain alignment with quality standards.
Identify systemic MT quality issues, including recurring error patterns, tone mismatches, and terminology inconsistencies.
Provide high-level qualitative feedback that directly contributes to final quality reporting and continuous improvement efforts.
Project details
Language: Indonesian (Indonesia)
Content type: Customer service content (general)
Project duration: Ongoing
Hourly rate: $7.82
Requirements
- Native proficiency in the target language and strong English skills.
- Experience in linguistic quality review, MT evaluation, or localization quality assurance.
- Strong familiarity with linguistic QA frameworks and error classification.
- Excellent attention to detail and a quality-focused, analytical mindset.
- Ability to work independently and provide clear, actionable quality feedback.
Skills Required
- Native proficiency in Indonesian and strong English skills.
- Experience in linguistic quality review, machine translation evaluation, or localization quality assurance.
- Strong familiarity with linguistic QA frameworks and error classification.
- Excellent attention to detail and a quality-focused, analytical mindset.
- Ability to work independently and provide clear, actionable quality feedback.
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