ALM Technical Solution Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC is looking for a Technical Solution Engineer to join the ALM EDC team. Codebeamer is an agile Application Lifecycle Management (ALM) solution for distributed development. It helps users streamline product innovation processes, enhance product quality, reduce development costs, and maintain compliance with safety-critical standards. Codebeamer is a complete lifecycle management solution with all-in-one requirements, risk, and test management capabilities. 

Key Responsibilities, in no particular order: 

• Work closely with the ALM Enterprise Deployment Center (EDC), ALM Solution Architects and BSM’s to provide customer and partner support  

• Be a self-starter, able to prioritise activities and work independently under the guidance of the ALM EDC 

• Advisory Services: Provide technical advisory services and mentorship  

• Support Field Readiness and Continuous Improvement: Support PTC’s Internal segment processes, the Partner Hub and solicit feedback from the field for segment considerations,  

• Best Practice development and Scale: Provide subject matter expertise to Service Offer Management (SOM) to build offerings 

• Cross functional Collaboration: Provide segment specific subject matter expertise in cross functional initiatives 

• Community Practice Evangelism: Share segment/industry specific expertise throughout the technical community of practice. Professional Services and Service partners 

• Customer Escalation Support: Act as the technical expert and advisor to assist to resolve critical customer issues 

Day-To-Day: 

• Develop & present technical presentations and customized demonstrations of PTC Codebeamer to customers, prospects & partners 

• Organize technical workshops based on customers’ and partners’ business needs   

• As a solution finder, suggest potential solutions and/or alternatives to key customer and partner challenges  

• Act as technical expert for customer projects, working with our partners, solution centres & R&D  

• Analyse customers’ processes and PTC solutions value  

• Create technical documentation, including guides, best practices, and reference materials, to empower customers to make the most of our products. 

• Investigate and resolve technical issues, working closely with the customer and our engineering teams to find effective solutions. 

• Contribute to the creation of reference architectures and frameworks that enable customers to scale and optimize their use of our software. 

• Travel expectation 50%-60% 

Preferred Skills and Attributes:  

• Expert in at least one programming language (Java, C++, JavaScript, etc.) 

• Strong knowledge of relational Database technology (Oralce, PostgreSQL) 

• Self-Starter, ability to work independently  

• Good relationship building capabilities, high-energy & results-oriented  

• Strong problem-solving and troubleshooting skills. 

• Demonstratable problem solving methodology 

• Attention to detail, solution-finding and good presentation skills  

• Excellent written & verbal communication skills in English & Japanese 

Preferred Experience:  

• Experience in cloud technology (Azure, AWS, OpenShift) 

• Experience in a CI/CD technology 

• Understand Scalable Architectures 

• ALM Experience would be seen as a plus 

• Previous management experience would be seen as a plus 

• Previous consulting experience would be seen as a plus 

Basic Qualifications:  

• Computer Science or Mechanical Engineering bachelor’s degree / master’s degree or equivalent  

• Minimum 8 years professional experience in a professional services delivery role.  ALM experience is a bonus .  

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."