Allocations Coordinator - Scandinavia - Temporary Contract (m/f/d)

If you were the Allocations Coordinator – Scandinavia now, here are some of the core activities you would be doing:

• Monitoring and processing the orderbook for your territories in accordance with the regional commercial guidance
• Supporting the team with additional tasks as required to help achieve company objectives (After Sales, Samples distribution & return process, etc.)
• Acquiring intimate knowledge of Arc’teryx products and technologies
• Acquiring broad knowledge of service procedures across all customer groups
• Responding professionally and promptly to all requests and inquiries from your assigned doors
• Constantly looking for opportunities to improve the processes or the service
• Monitoring allocation, delays and risks related to order deliveries for your assigned doors
• Creating ad-hoc reports for stakeholders as required
• Focusing on guest-facing teams and consistently provide an exceptional support experience
• Proactively managing the order book fulfillment process, ensuring all orders are delivered according to the customer requirements.
• Acting as the hub for communication between the wholesale customers and internal operational teams, ensuring all stakeholders are aligned to deliver an exceptional experience
• Supporting various departmental initiatives, including providing mentorship to new allocations team members
• Building and maintaining close relationships with your assigned wholesale doors
• Identifying issues and gaps in process and supports the team to help find resolutions
• Identifying and highlighting any concerns in inventory levels as soon as it is discovered and investigate into options to solve the problem
• Helping to identify regional shortages and overages for the Open To Buy process
• Liaising with the warehouse, your accounts and your Sales Representatives to coordinate deliveries

Here are some of the things you could be working on in the future:

• Coordinating with the Distribution Center to ensure orders are shipped correctly and on-time
• Assisting in driving sales initiatives and programs
• Managing the day-to-day administration of your assigned region and wholesale customers
• Working with the Warehousing team to ensure customer-specific requirements and value-added services are executed according to the customer’s routing/vendor guide.
• Tracking and managing cancellations from your assigned wholesale doors

Are you our next Allocations Coordinator – Scandinavia?

• You have 1+ years in a Customer Service, Allocations or Dealer Service Role
• You are able to communicate professionally in English, Norwegian or Swedish – any other language from our markets is an asset
• You have highly effective verbal and written communication skills
• You are proactive and comfortable communicating with customers via phone & email
• You have strong organizational, interpersonal, and problem-solving skills
• You demonstrate attention to detail, including accurate data entry skills
• You are proficient in Microsoft Office
• You work well independently or as a team member
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You seek the best (sometimes not the easiest) solutions with unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it
• You are able and willing to travel for store or partner visits