Closing Date: 30th September 2026
Contract Type: Full Time, Temporary Until 8/10/2027
Salary: £31,662- £33,507
Hours: 35 per week
Location: Allan Water House
Are you passionate about helping people and delivering excellent customer service? We are looking for a motivated and organised Allocations Assistant to join our Housing Allocations Team.
In this rewarding role, you will support customers through every stage of the housing application process, providing advice on housing options, responding to enquiries, processing applications, and maintaining accurate records in line with legislation and Council policies. You will work closely with a range of internal teams and external partners to ensure applicants receive a high-quality, responsive service.
We're looking for someone with excellent communication and organisational skills, a proactive approach to problem-solving, and a genuine commitment to customer care. You should be confident using Microsoft 365 applications, able to manage competing priorities, and capable of working both independently and as part of a team. Knowledge of housing and homelessness legislation and a valid driving licence are essential. Experience of working within social housing, a CIH qualification, and knowledge of housing management systems such as Northgate would be beneficial.
This is an excellent opportunity to develop your career within Housing Services while making a real difference to individuals and families seeking suitable housing. If you're looking for a varied and meaningful role, we'd love to hear from you.
The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Children and Adults. If your application is progressed after the interview, you will be asked to complete the form and have your details verified.
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
Job Description
Additional Salary Information
Stirling Information
The Benefits
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
- Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
- Biennial incremental progression until top of your payscale is reached
- Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
- Up to 6 months full sick pay and 6 months half pay dependent on length of service
- Carers Leave
- Up to 4 weeks paid Paternity Leave
- Access to Health & Wellbeing support
- Ongoing opportunities for Learning & Development
- Cycle to Work Scheme
- Lift share Scheme
- Car Lease Scheme
- Technology Benefit Scheme
Skills Required
- Excellent communication skills
- Strong organisational skills
- Proactive problem-solving ability
- Commitment to customer care
- Confidence using Microsoft 365 applications
- Ability to manage competing priorities
- Ability to work independently and as part of a team
- Knowledge of housing and homelessness legislation
- Valid driving licence
- Experience working within social housing
- CIH qualification
- Knowledge of housing management systems such as Northgate
- Membership of the Protecting Vulnerable Groups Scheme for Children and Adults
What We Do
Stirling Council is the local government authority for Stirling and surrounding communities in central Scotland. It provides public information and services to approximately 94,330 residents, as well as supporting local businesses and visitors. The council manages civic responsibilities across a scenic, historic area and provides public services for its communities.
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