【Alexion Japan】Senior Manager, CRM Lead

This is what you will do:

• Japan CRM strategy & ownership: Own the Japan CRM vision, roadmap, and operating model aligned to the Rare Disease commercial strategy, improving HCP engagement and commercial execution.
• Global CRM liaison: Act as the primary Japan point of contact to Global CRM, aligning on standards, governance, releases, and best practices while ensuring local needs are represented.
• CRM migration leadership: Lead Japan-side planning and execution for the future CRM migration, ensuring continuity of business operations, data integrity, and strong user adoption.

You will be responsible for:

• Define and execute Japan CRM roadmap: Translate business priorities into a structured backlog, requirements, and delivery plan, balancing global standards with Japan market needs.
• Manage Japan CRM operations: Oversee day-to-day CRM management (user access/roles, issue triage, enhancements, release readiness) and drive continuous process improvement for Sales and Marketing.
• Partner cross-functionally: Work with Sales, Marketing, Commercial Insights, Digital/IT, and external vendors to design and implement CRM-enabled processes that improve productivity and customer experience.
• Deliver KPI reporting & insights enablement: Design, implement, and continuously optimize KPI reporting and dashboards; ensure stakeholders have timely, accurate performance and activity visibility.
• Own customer and activity data processes: Establish end-to-end processes for data collection, management, aggregation, and quality control across customer, activity, and performance datasets.
• Vendor and data agency management: Lead external partners (data agencies and system vendors) for KPI tracking, data acquisition planning, integration, and reporting delivery, ensuring quality, cost, and timelines.
• Enable omnichannel and personalization: Support segmentation and customer engagement design by operationalizing CRM capabilities that enable more personalized, compliant field and digital approaches.
• Lead CRM migration (Japan scope): Drive Japan requirements, impact assessment, data readiness (cleansing/mapping/validation), UAT coordination, cutover planning, training support, and hyper care in close alignment with Global CRM.
• Ensure governance and compliance: Maintain strong data integrity and appropriate data handling, aligning CRM usage and reporting with relevant policies and regulatory expectations.

You will need to have:

• Pharma CRM experience: 3–5+ years of hands-on CRM experience within the pharmaceutical industry, with strong understanding of Sales and Marketing processes.
• Global communication capability: Proven experience working with global stakeholders and operating effectively in a global governance/release environment.
• Data-driven skills: Strong quantitative mindset with experience defining KPIs, interpreting performance data, and translating business questions into data/reporting requirements.
• Technical fundamentals: Working knowledge of databases and data handling, including SQL and advanced Excel; experience implementing or managing BI tools (e.g., Power BI, MicroStrategy, BusinessObjects).
• Project & stakeholder management: Demonstrated ability to lead cross-functional initiatives, manage priorities, and deliver on time with high quality in a matrix environment.
• Vendor management: Experience managing external vendors and/or data agencies, including scope, delivery oversight, and issue resolution.
• Language: Business-level English and Japanese to communicate effectively with Global CRM and Japan commercial stakeholders.

We would prefer for you to have:

• CRM migration experience: Prior involvement in a major CRM migration or global template rollout (requirements, data migration, testing, change management, adoption).
• Omnichannel enablement: Experience implementing or operating omnichannel promotional processes and field force digital enablement.
• Marketing automation exposure: Experience with tools such as Marketo or Account Engagement (Pardot) and integration with CRM.
• Customer analytics & segmentation: Practical experience in HCP segmentation, targeting, and customer analytics to support personalized engagement strategies.

Date Posted

Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact [email protected]. Alexion participates in E-Verify.