Alarm Operator (Evenings)

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?
Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.
SHIFT AVAILABILITIES:

• Evenings: 8-10 hour evening shifts  + weekend availability

RESPONSIBILITIES:

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

REQUIRED QUALIFICATIONS:

• Ability to remain calm and provide direction while responding to an emergency situation.
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to ‘Think on your feet’ and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications.

PREFERRED QUALIFICATIONS:

• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

PACKAGE:

• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. 

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate 

We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card).
Hourly Pay Range: $19ph - $22.50ph DOE