***Please note: The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***
Join Envision Intelligent Solutions
Envision Intelligent Solutions is a technology-led security solutions provider, delivering cutting-edge services to meet the needs of today’s and tomorrow’s businesses.
What You Will Do
As a Response Operative in our Alarm Monitoring Centre in Craigavon (BT66), you’ll be the first point of contact for our customers. You’ll analyse CCTV images, respond to live security and fire system activations, and liaise with emergency services when needed. You’ll also maintain accurate records, update customer databases, and escalate unresolved issues to supervisors.
What We Offer
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Comprehensive benefits package, including pension, life assurance, and high street discounts
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Full-time, permanent role with day and night shift rotations (4 on / 4 off)
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Extensive training opportunities and career development support
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Collaborative team environment
What We’re Looking For
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Knowledge of CCTV systems and ARC (Alarm Receiving Centre) duties
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Strong problem-solving, communication, and computer literacy skills
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Ability to work under pressure, independently or as part of a team
Preferred:
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Customer service or contact centre experience
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SIA (Security Industry Authority) CCTV license (training provided if needed)
Why Join Us?
Be part of a team where your work makes a real impact. At Envision, we provide ongoing training, career progression opportunities, and a supportive environment to help you thrive.
***Please note: The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***
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Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
