Alarm Monitoring Center Specialist

Job Description
Join us in making a difference and be a part of a team that is dedicated to safeguarding our firm's most valuable assets-our employees and properties. As an Alarm Monitoring Center Specialist within our Security Operations team, you will serve as the communication and situational awareness hub for our organization, operating seamlessly 24x7x365. You will engage directly with employees at our retail branches, acting as the primary point of contact for all security-related incidents. Your expertise will ensure that these cases are efficiently disseminated to our team of security professionals for further action and guidance.
Job Responsibilities

• Promptly respond to alarm signals to ensure the safety and security of lives and property, maintaining vigilance and readiness at all times.
• Efficiently dispatch local police or service vendors in response to incidents affecting retail locations, ensuring timely and effective intervention.
• Take full ownership of incidents, exercising sound judgment to assess situations, and determine when to escalate issues related to personnel, technology, or processes. Prioritize actions based on the significance and potential impact of each incident.
• Manage inbound calls with professionalism and efficiency, ensuring clear communication and appropriate resolution of inquiries and issues.
• Demonstrate flexibility and commitment by being available to work overnight shifts, weekends, holidays, and during crises as required, ensuring continuous support and coverage.

Required Qualifications, skills and capabilities

• Demonstrated expertise in navigating multiple software applications and utilizing advanced search tools to efficiently locate information.
• Quick learner with the ability to swiftly master new applications and systems, ensuring seamless integration into daily tasks.
• Capable of typing at a minimum speed of 40 words per minute, ensuring efficient data entry and communication.
• Strong command of the English language, with the ability to speak, read, and write fluently, facilitating clear and effective communication.
• Committed to delivering outstanding customer service, with a focus on understanding and addressing client needs.
• Skilled in managing phone communications while simultaneously performing other duties, maintaining focus and efficiency.
• Self-motivated and capable of working independently, demonstrating initiative and accountability in all tasks.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.