Akeso Recovery Assistant

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES
Utilising the Quadruple Aim to deliver consistently excellent clinical services, ensuring the best and safest person-centred care.
• A shift towards wellbeing and wellness and away from curative, episodic care.
• Ensuring customer centricity is at the centre of all we do, driving greater convenience and integrated, personalised experiences.
• Delivering the best quality and consistency of care.
Administration
• Maintain confidentiality of records relating to clients' treatment.
• Write feedback on individual sessions in process notes.
• Prepare the daily billing reports for the Dutch medical aid (CHANGES).
• Ensure completion of surveys, including testimonials prior to departure.
• Assist Co-ordinator with the COPE daily attendance registers required by Head Office for group billing.
Individual sessions
• Provide some additional assistance to clients who are soon to be discharged with their pre-discharge planning.
• Provide containment for new and/or unsettled clients.
• Be visible within the community to both observe and model appropriate behaviour.
• Provide coaching to Phase 3 clients when planning their discharge.
• Assist clients with cooking duty – kitchen exposure.
• Assist with the weekly exposure activities.
• Refer clients to their therapist should they need therapeutic intervention.
Nursing support
• Obtain feedback from and provide feedback to nurses and therapists regarding patients' behaviours.
• Provide guidance and intervene where necessary should clients' behaviour be inappropriate or not in keeping with the clinic's expectations and rules or with recovery.
• Refer clients to nurses or their therapist if they have any concerns regarding their medication and report any knowledge of non-compliance to nurses.
• Filling in for ENAs when requested.
• Supervise the community between groups to both observe behaviour and provide guidance and support.
• Assist nursing team during meals and snacks. Assist clients who have been removed from the main table to a separate table to provide extra support.
• Assist with the activities after meals and snacks.
• Accompany nurses on shopping trips when requested.
• Filling in for ENAs when requested.
• Transport or fetch clients to and from events when required.
• Provide administrative assistance to nursing.
Group facilitation
• Facilitate a weekly 12-step group for each phase.
• Source people to share for Aftercare groups for clients.
TRANSFORMATION OF OUR SOCIETY
Continuing to invest in and develop our workforce and communities
• Embrace diversity to strengthen inclusivity and belonging
Stakeholder relationships
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goals.
Teamwork
• Attendance at staff meetings.
• Attendance of morning handover meeting (when available).
• Recovery Assistant groups - attend and participate in a weekly clinical meeting to discuss and evaluate programmes.
People management and development
Personal and professional development
• Assume responsibility for own personal and professional development.
• Keep up to date with Akeso and Netcare’s evolving policies and procedures.
DISRUPTIVE INNOVATION
• CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Required
• Matric or equivalent NQF Level 4
• Recovery Assistant Course – minimum 2 years sobriety
Required
• Working experience in a treatment centre
• Motivational interviewing
Required
• Knowledge of CBT and DBT

Join the team committed to providing the best and safest health and care.