Position Summary:
The Airframe Technical Advisor serves as the primary point of contact between the Client and the maintenance organization, acting as a trusted technical representative throughout the lifecycle of aircraft maintenance events. This role is responsible for managing and coordinating client needs across routine maintenance activities, minor unscheduled findings, major scheduled inspections, and Aircraft on Ground (AOG) situations.
As the customer’s key technical liaison, the Airframe Technical Advisor acts as an advocate for the Client and provides expert guidance to support informed decision‑making, balancing airworthiness, operational impact, cost control, and schedule adherence
Duties and Responsibilities:
- Collaborate with customers to evaluate and recommend the most appropriate inspection and maintenance alternatives.
- Support customers in coordinating all aspects of maintenance events with assigned repair facilities and service providers.
- Provide on-site customer representation, particularly during major scheduled inspections.
- Support customers during Aircraft on Ground (AOG) events, ensuring timely communication and resolution.
- Create and manage Service Calls to track technical data, event progress, and support financial forecasting.
- Develop and maintain strong client relationships through regular and proactive communication.
- Build and sustain working relationships with regional service facilities, mobile repair teams, and other service providers.
- Research aircraft logbooks and/or perform visual inspections for new enrollments or existing contract reviews.
- Review and process invoices in AMS, meeting turn-time goals established by Technical Services Management and company policy.
- Perform event triage by assessing maintenance findings and ensuring each situation is handled appropriately and efficiently.
- Conduct asset inspections when enrolling new aircraft into service programs.
- Maintain a thorough working knowledge of applicable contracts, policies, and procedures.
- Perform additional duties as assigned by Technical Services Management.
Desired Credentials:
- Airframe and Powerplant ratings required
- Bachelor’s Degree (or its equivalent) in Aviation Field preferred
- 10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred, with particular expertise working with Gulfstream and Bombardier airframes
- Excellent Microsoft Excel, Word, and PowerPoint skills
- Strong interpersonal skills
- Ability to read and write articulately and analytically
- Clear understanding of relevant technical skills
- Ability to multi-task and work well under pressure
- Well organized
- Have or be able to obtain passport and perform international travel
Top Skills
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
.png)
