Aircraft Maintenance Controller

Your impact
As an Aircraft Maintenance Controller you will support the maintenance, repair, and the return to service of the Intelsat WiFi system onboard customer aircraft. You will ensure that all work performed is accomplished in accordance with all company, airline partner, and FAA regulations while leveraging your knowledge in all facets of aircraft maintenance including electrical and avionics equipment installations.
What you will do

• In coordination with the Sr Manager, Supervisors, and Aircraft Maintenance Controllers, coordinate repair and testing of installed equipment on aircraft.
• Interpret technical manuals, schematics, wiring diagrams, engineering orders and other technical data in support of the installation and repair of installed systems.
• Accomplish, track, and monitor new software rollout and implementations.
• Support new and retrofit tail activations.
• Provide technical assistance and fault isolation expertise to aircraft maintenance technicians.
• Monitor and correct repetitive and chronic aircraft discrepancies.
• Review historical aircraft data and develop maintenance action plans.
• Coordinate with maintenance planning teams to arrange ground time, manpower, engineering resources, and parts required to address aircraft outages and chronic maintenance issues.
• Report on daily fleet performance.
• Track long term out of service events.
• Collaborate with stakeholders to address high-priority technical issues.
• Accomplish yearly OKRs to meet key company metrics and goals.
• Acts as a customer service professional while supporting our airline partners.

Your required experience/skills

• Associates degree in a relevant technical discipline.
• At least 5 years of experience in aircraft maintenance including electrical and avionics installations on jet powered transport aircraft.
• Ability to work flexible work schedule including shift, weekend, and holidays.
• Ability to address and troubleshoot problems associated with aircraft-based equipment.
• Computer skills including Microsoft Office, and LINUX.
• Effective English language skills both written and verbal.
• Strong skills in reading electrical schematics.

Your success in this role will look like:

• Results driven and ability to solve complex problems
• Ability to remain calm and efficient under pressure, especially in emergency
• Strong organizational skills and attention to detail
• Exceptional communication and interpersonal skills to interact with different teams

It would be nice if you had:

• Knowledge of IP networking and Windows operating systems.
• FAA, RTCA & ARINC standards and regulations familiarity
• Knowledge with aircraft wiring (power, data bus, discrete I/O, quadrax)
• Experience with satellite/avionics/flight systems

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events and recognition programs.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Equal Employment Opportunity
Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity Employer