The Role
Coordinate and monitor air freight shipments from pickup through delivery, book shipments, manage flight schedules, assign driver routes, process orders, communicate updates, troubleshoot delays, and maintain operational reports. The role provides customer service to internal and external partners, escalates issues, and assists with deliveries when needed.
Summary Generated by Built In
Air Support Representative
Location: St. Louis, MO (Onsite)
Schedule:
- Thursday & Friday 11:00 AM to 8:00 PM, Saturday & Sunday 8:00 AM to 4:00 PM, Monday 11:00 AM to 8:00 PM, Tuesday & Wednesday Off
- Tuesday through Friday 11:00 AM to 8:00 PM, Saturday 12:00 PM to 8:00 PM, Sunday & Monday Off
Pay: $22.00–$25.00 per hour, based on experience
We are seeking a reliable and customer-focused Air Support Representative to help ensure smooth, efficient air freight and logistics operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values delivering exceptional service to customers and operational partners.
As a key member of the operations team, you will coordinate shipments from pickup through final delivery, communicate critical updates, and support day-to-day logistics scheduling and reporting.
Key Responsibilities
- Deliver exceptional customer service via phone and email to internal and external customers
- Coordinate, book, and monitor air freight shipments from initiation through delivery
- Enter and organize daily flight schedules and operational assignments
- Assign routes and scheduled jobs to drivers to maximize efficiency and on-time performance
- Process customer orders accurately and efficiently
- Communicate shipment updates, delays, alerts, and status changes proactively
- Escalate operational issues and service concerns to leadership as needed
- Prepare and maintain weekly operational reports using Microsoft Excel
- Troubleshoot airline and shipment issues, making real-time adjustments when necessary
- Support additional operational duties as assigned
- Assist with deliveries when operational needs require
Qualifications
- Required
- High school diploma or GED
- Minimum of 2 years of customer service experience in a fast-paced or time-sensitive environment
- Valid driver’s license with a clean driving record
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers, vendors, and team members
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint
- Ability to adapt quickly and learn new systems/software
- Willingness to work overtime as needed
- Preferred
- Bachelor’s degree
- Experience in logistics, courier, transportation, delivery, or air freight operations
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off (vacation and sick time)
- Tuition reimbursement
Why Join Us?
This is an opportunity to become part of a team that keeps critical shipments moving efficiently while providing exceptional customer support. If you are detail-oriented, dependable, and enjoy working in a high-energy logistics environment, we encourage you to apply today.
Crossroads Courier is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Skills Required
- High school diploma or GED
- At least 2 years of customer service experience in a fast-paced or time-sensitive environment
- Valid driver's license with a clean driving record
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers, vendors, and team members
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint
- Ability to adapt quickly and learn new systems and software
- Willingness to work overtime as needed
- Bachelor's degree
- Experience in logistics, courier, transportation, delivery, or air freight operations
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The Company
What We Do
Crossroads Courier is a privately held corporation, headquartered in St. Louis, Missouri, that provides a wide spectrum of time-critical, local and nationwide, courier and delivery services. From Warehousing and Logistics to scheduled or next-day deliveries, Crossroads Courier can handle all of your courier needs. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace for its employees. Local Courier services throughout St. Louis, Kansas City, Phoenix and Las Vegas metro areas include: • On-demand Messenger Service • Rush Deliveries • Scheduled Courier Service • Next Day Distribution • Dedicated Route Service • Fleet Replacement Service • Line Haul Service • Critical Parts Storage
