Air Import Operations Supervisor

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade. You’ll play a vital part in our success, managing our customers’ experience, and building the experience to advance your career.

We offer

We’re on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development.

Energizing and pioneering, this is an environment that keeps you motivated. You’ll be joining a genuinely diverse, talented team that’s passionate about being there for customers and for each other. And thanks to our global scale, you’ll be well-placed to explore Maersk opportunities around the world. The many other highlights include industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities

The Air Import Operations Supervisor leads the air import department, ensuring efficient management of inbound shipments, adherence to regulatory requirements, and delivery of exceptional customer service. The role involves supervising daily operations, optimizing processes, and guiding a team to achieve performance targets while maintaining strong client and partner relationships.

1. Operational Management

• Oversee air import operations, including cargo receipt, customs clearance, and final delivery coordination.

• Ensure timely and accurate processing of import documentation, such as customs entries, arrival notices, and delivery orders.

• Collaborate with customs brokers, carriers, and warehouse providers to streamline import activities and resolve operational challenges.

2. Team Leadership

• Manage and lead a team of import coordinators by assigning tasks, setting priorities, and evaluating performance.

• Provide training, mentorship, and support to enhance team expertise and productivity.

• Foster a collaborative and high-performance work environment that promotes continuous improvement.

3. Customer Relationship Management

• Act as the primary escalation point for complex customer issues and inquiries, ensuring prompt resolution.

• Maintain proactive communication with clients regarding shipment status, delivery updates, and service expectations.

• Build and nurture strong relationships with key accounts and service partners to drive client satisfaction.

4. Regulatory Compliance & Risk Management

• Ensure full compliance with import regulations, including customs and local trade policies.

• Monitor and manage security procedures and documentation accuracy to mitigate risks.

• Stay informed of regulatory changes to maintain operational compliance.

5. Process Improvement & Cost Control

• Identify inefficiencies in the import process and implement operational improvements to enhance performance.

• Monitor departmental budgets, control costs, and drive profitability.

• Leverage technology and automation to improve tracking, reporting, and communication.

6. Performance Reporting

• Track and analyze key performance indicators (KPIs), including transit times, cost savings, and compliance rates.

• Prepare detailed reports and analyses to support strategic planning and decision-making.

We are looking for

• Strong leadership and team management skills.

• Comprehensive knowledge of air import procedures and customs regulations.

• Effective communication and negotiation abilities.

• Excellent organizational and problem-solving abilities.

• Proficiency in logistics software and shipment tracking systems.

To be successful you must:

• Timeliness and accuracy of import processing.

• Team productivity and service efficiency.

• Customer satisfaction and issue resolution rates.

• Compliance with trade and safety regulations.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].