The Role
Coordinate air import shipments from pre-alert through customs clearance and final delivery. Monitor flights, cargo availability, milestones, documentation, customs processes, storage deadlines, and delivery status. Collaborate with airlines, brokers, truckers, warehouses, customers, and global agents to resolve delays and exceptions. Maintain accurate shipment records, reconcile invoices, support billing and quotations, and coordinate cross-trade shipments while ensuring regulatory and customer service requirements are met.
Summary Generated by Built In
What You Can Expect:
- Coordinate air import shipments from pre-alert through customs clearance and final delivery, including consolidated and direct shipments.
- Monitor flight schedules, arrival dates, shipment milestones, cargo availability, and airline/terminal release status.
- Review and process import documentation, including MAWBs/HAWBs, commercial invoices, packing lists, arrival notices, and other required shipping documents.
- Coordinate with customers, airlines, ground handling agents, customs brokers, truckers, warehouses, overseas agents, and origin offices to ensure timely clearance, cargo release, and delivery.
- Ensure required shipment information and documentation is provided for U.S. air import and customs processes, including applicable advance cargo reporting requirements.
- Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve flight delays, documentation issues, customs holds, discrepancies, and service exceptions.
- Prepare and distribute arrival notices and required documentation to customers, customs brokers, consignees, and other parties.
- Monitor airline and terminal storage deadlines, cargo availability, and potential storage and other accessorial charges.
- Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.
- Review airline and vendor invoices, reconcile shipment costs, and ensure accurate and timely customer billing.
- Support quotations, rate requests, and commercial activities as required.
- Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.
- Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
- 2+ years of hands-on air freight forwarding experience, with a strong focus on import operations.
- Demonstrated experience independently coordinating air import shipments from pre-alert through final delivery.
- Strong knowledge of Master and House Air Waybills (MAWB/HAWB), arrival notices, import documentation, cargo release processes, Incoterms, and international air shipping procedures.
- Knowledge of U.S. air import requirements, customs clearance processes, and applicable advance cargo reporting requirements.
- Experience coordinating with customs brokers, airlines, ground handling agents, overseas agents, truckers, and warehouses.
- Understanding of airline and terminal storage charges, cargo availability deadlines, and other air import-related accessorial charges.
- Experience with time-critical shipments, cross-trade shipments, and international agent coordination is an asset.
- Dangerous Goods (DG) certification or experience handling hazardous air cargo under IATA requirements is an asset.
- Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.
- Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
- Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
- Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
- Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
- A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
Skills Required
- 2+ years of hands-on air freight forwarding experience, focused on import operations
- Experience independently coordinating air import shipments from pre-alert through final delivery
- Knowledge of MAWB/HAWB, arrival notices, import documentation, cargo release processes, Incoterms, and international air shipping procedures
- Knowledge of U.S. air import requirements, customs clearance processes, and advance cargo reporting requirements
- Experience coordinating with customs brokers, airlines, ground handling agents, overseas agents, truckers, and warehouses
- Understanding of airline and terminal storage charges, cargo availability deadlines, and air import accessorial charges
- Experience with time-critical shipments, cross-trade shipments, and international agent coordination
- Dangerous Goods certification or experience handling hazardous air cargo under IATA requirements
- Experience using freight forwarding or TMS platforms; CargoWise experience
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Exceptional attention to detail and accuracy in shipping documentation and operational records
- Proactive, team-oriented mindset with strong problem-solving skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
