The Role
Coordinate end-to-end air export shipments, manage documentation (air waybills, export docs), communicate with clients, carriers and agents, arrange pickups and trucking, monitor shipment status, handle billing, claims and PODs, reconcile costs, and close files while resolving operational issues and supporting special assignments.
Summary Generated by Built In
What You Can Expect:
- Coordinate air export shipments from booking through departure, ensuring accurate and timely execution.
- Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors.
- Prepare and transmit pre-alerts, shipping documentation, and shipment status updates.
- Issue and review air waybills, export documentation, and billing documents with accuracy.
- Monitor shipment progress and provide real-time updates to stakeholders.
- Arrange cargo pickups and coordinate with trucking partners to meet departure schedules.
- Negotiate competitive air freight rates with carriers while maintaining service standards.
- Prepare and send client reports, maintaining accurate shipment records and status tracking.
- Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures.
- Handle claims and exceptions in line with company policies and customer expectations.
- Dispatch and follow up on Proof of Delivery (POD) documentation.
- Close files promptly and ensure all operational and financial documentation is complete.
- Resolve operational challenges efficiently and escalate when necessary.
- Support additional operational tasks and special assignments as required.
What You Bring:
- Degree in Supply Chain Management, Logistics, Business, or equivalent industry experience.
- Minimum 3 years of hands-on experience in air export freight forwarding.
- Working knowledge of Dangerous Goods (DG) regulations and applicable air freight compliance requirements.
- Strong understanding of export documentation, carrier procedures, and international shipping regulations.
- Experience coordinating with airlines, overseas agents, and third-party service providers.
- High attention to detail with strong analytical and problem-solving capabilities.
- Ability to interpret and execute complex shipping instructions accurately.
- Customer-focused with clear, professional communication skills.
- Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
- Financial awareness, including basic cost control, billing accuracy, and margin considerations.
- Professional integrity, reliability, and the ability to perform effectively in a fast-paced environment.
Skills Required
- Degree in Supply Chain Management, Logistics, Business, or equivalent industry experience
- Minimum 3 years of hands-on experience in air export freight forwarding
- Working knowledge of Dangerous Goods (DG) regulations and applicable air freight compliance requirements
- Strong understanding of export documentation, carrier procedures, and international shipping regulations
- Experience coordinating with airlines, overseas agents, and third-party service providers
- High attention to detail with strong analytical and problem-solving capabilities
- Ability to interpret and execute complex shipping instructions accurately
- Customer-focused with clear, professional communication skills
- Strong organizational skills with ability to manage multiple shipments and deadlines
- Financial awareness including basic cost control, billing accuracy, and margin considerations
- Professional integrity, reliability, and ability to perform effectively in a fast-paced environment
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
