Job Description:
- Product & Agile Leadership: Product Ownership (CSPO/PSPO), Agile and Scrum ceremonies, backlog prioritization, squad leadership, and strategic roadmap definition.
- AIOps & Observability: Full-stack observability, AI/ML in IT operations, telemetry (logs, metrics, traces), incident management, and MTTR reduction.
- Automation & Reliability: Proactive self-healing architectures, event correlation, operational excellence, and capacity and performance auditing.
- Financial & Governance: Cloud FinOps (cost optimization, platform consumption, utilization tracking), and SLA/SLO/KPI monitoring.
- Stakeholder & Vendor Management: Technical vendor governance, cross-functional alignment, partner enablement, and technical documentation.
- Serve as the dedicated Squad Lead and Product Owner, managing and grooming the program backlog to align directly with strategic enterprise objectives.
- Drive disciplined sprint execution with a target release cadence of every two weeks, ensuring high-quality, predictable feature increments.
- Lead standard Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, retrospectives) and drive continuous experimentation to improve team velocity.
- Coordinate cross-team dependencies and resolve blockers across partner delivery teams and internal engineering groups.
- Own the end-to-end product lifecycle—from discovery and design through deployment, continuous auditing, and optimization.
- Bridge the gap between technical metrics and executive impact: translate full-stack infrastructure telemetry into transparent business process KPIs.
- Partner closely with Evolution, Governance, and Platform teams to define, maintain, and audit product performance, capacity, and security standards.
- Champion the "Self-Healing" roadmap, actively identifying, prioritizing, and delivering automation initiatives that proactively eliminate manual touchpoints.
- Drive tangible operational improvements by reducing Mean Time to Resolution (MTTR) and eliminating recurring reported incidents.
- Monitor industry trends, modern AI/ML tooling, and next-generation observability capabilities to continuously evolve the product roadmap.
- Support the FinOps process, monitoring consumption, cost efficiency, and maximizing ROI on our AIOps platform investments.
- Oversee and evaluate third-party technology vendors and delivery partners, holding them accountable to operational deliverables and contractual SLAs.
- Partner across global business units to drive enterprise-wide platform adoption, providing technical enablement, documentation, and operational guidance.
- Experience: Proven experience as a Product Owner, Technical Product Manager, or Squad Lead delivering enterprise IT operations, infrastructure, or platform tools.
- Domain Knowledge: Practical understanding of AIOps, full-stack observability platforms Datadog, and modern IT service management (ITSM).
- Agile Acumen: Solid experience managing product backlogs, user stories, and two-week sprint cadences within a scaled Agile framework.
- Automation Mindset: Demonstrated passion for driving automation, self-healing systems, and proactive incident elimination.
- FinOps & Governance: Familiarity with cloud/platform cost tracking, utilization metrics, and vendor SLA management.
- Communication: Fluency in English with strong interpersonal skills to influence cross-functional technical teams and global business stakeholders.
- Agile or Scrum certifications (CSPO, PSPO, SAFe).
- Background in cloud infrastructure Azure (GCP nice to have) and modern Site Reliability Engineering (SRE) concepts.
- Experience coordinating managed services and offshore delivery vendor partners.
#TBdigital
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
