AIOps Engineer - Vice President

Job Description
At CDAO (Chief Data Analytics Office), we drive our firm's strategic investments in AI/ML and data-oriented tools and capabilities. Our Platform Engineering team is at the forefront of building innovative platforms, automating infrastructure operations, and enabling Agentic-based AIOps platforms. Our mission is to enhance scalability, security, and reliability for CDAO-hosted managed services.
As an AIOps Platform Engineer within our platform operations team, you will be tasked with the design, construction, and maintenance of our AIOps solution. This role demands a profound knowledge of AI/ML technologies, IT infrastructure, and platform engineering.
Job Responsibilities:

• Design and implement a robust AIOps platform to support the AI/ML and Data organization's operational needs
• Collaborate with data scientists, machine learning engineers, and platform operations teams to integrate AI/ML agents into the platform
• Develop and maintain data pipelines and workflows to ensure efficient data collection, processing, and analysis to provide actionable intelligence for agents.
• Implement monitoring and alerting systems to ensure the platform's reliability, availability, and performance
• Automate routine tasks and processes to enhance operational efficiency and reduce manual intervention
• Troubleshoot and resolve platform-related issues, ensuring minimal impact on AI/ML operations
• Stay current with industry trends and advancements in AIOps, AI/ML, and data engineering
• Develop and deploy agentic systems and agents to automate routine tasks and processes, enhancing operational efficiency

Required qualifications, capabilities and skills:

• Bachelor's degree in Computer Science, Mathematics, or a related field
• Proven experience in platform engineering, with a focus on AI/ML technologies and data operations
• Strong programming skills in languages such as Python, Java, or Scala
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
• Familiarity with data processing frameworks (e.g., Apache Kafka, Apache Spark) and IT monitoring tools (e.g., Prometheus, Grafana, Datadog)
• Knowledge of machine learning algorithms and data analysis techniques.
• Experience working with agentic systems and agents for automation
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment
• Strong communication and interpersonal skills

Preferred qualifications, capabilities and skills:

• Master's degree in a related field
• Certifications in cloud computing, AI/ML, or data engineering (e.g., AWS Certified Machine Learning, Google Professional Data Engineer)
• Experience with DevOps practices and CI/CD pipelines

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.