What You Will Be Doing:
- Own the Voice AI Stack – Lead architecture, development, and continual refinement of Freight Hero’s voice AI capabilities, including speech recognition, synthesis, and real-time dialogue management tailored to freight operations.
- Define the Strategic Vision – Establish the long-term roadmap for how voice AI can augment or automate broker workflows, from phone-based load confirmations to automated check calls and appointment scheduling.
- Build Agentic Voice Workflows – Design multi-turn, task-oriented voice agents using LLMs, fine-tuned models, and open-source ASR/TTS systems to handle high-volume interactions with shippers, carriers, and internal teams.
- Prototype, Validate, and Iterate – Rapidly develop MVPs, conduct real-world pilots, gather feedback, and fine-tune models and flows for naturalness, reliability, and compliance with industry norms.
- Optimize for Human-in-the-Loop Performance– Design voice workflows that integrate seamlessly with Freight Hero’s augmented ops team, empowering human agents while offloading repetitive voice tasks.
- Integrate with the Freight Ecosystem – Ensure your voice systems communicate effectively with TMS platforms, VOIP systems, CRMs, and broker ops tools, creating a seamless data and workflow layer.
- Build for Scale and Resilience – Architect scalable, cloud-native infrastructure that can handle concurrent voice sessions, asynchronous callbacks, and error recovery in real time.
- Collaborate Cross-Functionally – Work alongside ops, product, and engineering to align voice AI capabilities with business goals, SLA requirements, and user experience priorities.
- Stay Ahead of the Curve – Constantly evaluate advancements in speech AI, LLM tooling, and telephony infrastructure to keep Freight Hero on the cutting edge.
What You Must Bring:
- English Proficiency- Strong written and verbal English communication skills required.
- LLM & Agentic Workflow Experience – Deep understanding of agentic workflow orchestration, prompt engineering, memory handling, and multi-turn conversation design using open-source or commercial stacks.
- Product Ownership Mindset – Ability to define what to build and why, balancing technical feasibility with operational impact and end-user delight.
- Startup Grit – Experience building from scratch in early-stage or high-velocity environments; you’re comfortable wearing multiple hats and moving fast.
- System Design & Infrastructure – Proficient in designing scalable voice systems that integrate securely with cloud platforms, telephony APIs (e.g. Twilio, Aircall), and internal ops tools.
- Human-Centric Automation – Passion for blending AI with human judgment—designing systems that enhance rather than replace frontline workers.
- Cross-Functional Collaboration – Strong communication skills and a bias toward action when aligning with business stakeholders and operations teams.
Nice To Haves Include:
- AI Voice Expertise- Hands-on experience with ASR (e.g. Whisper, Deepgram), TTS (e.g. ElevenLabs, Azure), and building production-grade voicebots or virtual agents.
- Freight/Logistics Domain Familiarity (Nice to Have) – Prior experience or demonstrated interest in freight, logistics, or back-office automation.
Characteristics We Value:
- Accountability: an obligation or willingness to accept responsibility or to account for one's actions while doing so with the highest regard for integrity
- Leadership: able to influence others to follow you and lead the team to a brighter future
- Grit: able to stick with projects and work hard through good and bad times. High pain tolerance and can perform well under stress or pressure
- Scrappy: Takes initiative and proactively gets things done with low resources, but doing creative things, begging, borrowing, and whatever is needed in an ambiguous environment or situation
- Ownership Orientation: Demonstrated orientation of extreme ownership over all aspects of the company and extremely results-driven in nature
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What We Do
Who is AI Fund? We are a team of AI pioneers, proven entrepreneurs, seasoned operators, and venture capitalists that collaborates with leading entrepreneurs to solve big challenges using artificial intelligence. Founded in 2017 by Dr. Andrew Ng, AI Fund is backed with $176 million in capital by some of the leading VC firms and investors, including NEA, Sequoia, and Greylock. How Are We Different? We work with entrepreneurs during their startup’s most critical and risky phase, from 0 to 1. At the earliest stages, your company strategy is still being formed, and you’re still on the path to demonstrating your idea’s full potential – this is a reality we understand. This is the period when decisions on product strategy, market fit, and team are most critical, moving fast and fixing parts of your business when you have limited resources is a challenge. We believe the best way to help entrepreneurs is by providing our time, expertise, and resources to help flesh out these key strategic decisions. Making the right decisions at the right time can often make the difference. We are here to improve these dynamics, at a time when the help matters the most. Why Work With AI Fund? Getting a startup from idea to Series A funding is not easy. We’ve been there and understand the challenges you must overcome. Whether you desire limited help and just want access to our unique ecosystems of AI experts and entrepreneurs or you would like our full support, we are interested in the opportunity to help in your success. We are flexible in how we work with companies, but ultimately, we are here to maximize your chance of success and accelerate getting your company to market. We provide the capital, expertise, and resources to accelerate the work required to minimize risks in your startup, help you rise above the noise, and make your company more attractive to new investors.
