AI Transformation Managing Principal – Banking
Location: New York, NY | Practice Area: Technology & Engineering | Type: Permanent
Lead AI transformation strategies that redefine banking.
The Role
As an AI Transformation Managing Principal – Banking, you will partner with leading banking institutions to drive enterprise AI transformation initiatives that modernize operations, enhance customer experiences, and accelerate innovation. You will define AI strategy, identify high-value business opportunities, and oversee delivery alongside cross-functional teams. This senior consulting role combines AI strategy, business transformation, banking expertise, and executive client engagement to deliver scalable, business-focused AI solutions.
What You’ll Do
- Lead enterprise AI and Generative AI transformation programs for banking clients, aligning AI investments with business strategy and measurable outcomes.
- Define AI roadmaps, operating models, and transformation strategies spanning foundation models, agentic AI, intelligent automation, and emerging AI capabilities.
- Advise executive stakeholders across retail, commercial, corporate, and digital banking on AI opportunities in lending, customer servicing, operations, risk, compliance, and back-office transformation.
- Partner with architecture, engineering, data, and delivery teams to develop, pilot, and scale enterprise AI solutions while building trusted executive client relationships and identifying new consulting opportunities.
- Mentor consulting teams, strengthen AI capabilities within the Banking practice, and contribute to thought leadership, market offerings, and industry initiatives.
What We’re Looking For
- 10+ years of consulting and technology transformation experience, including enterprise AI, AI/ML, or Generative AI strategy, with a proven track record delivering transformation within the banking sector.
- Deep understanding of banking operations, digital banking, lending, customer experience, risk, compliance, and enterprise transformation.
- Demonstrated success building executive client relationships, leading complex consulting engagements, and supporting business development initiatives.
- Strong knowledge of foundation models, agentic AI, enterprise AI platforms, and the ability to translate emerging technologies into measurable business value.
- Excellent communication and executive presentation skills, with the ability to bridge business strategy and technical delivery. Willingness to work from our New York office three days per week.
Bonus Points For
- Experience developing enterprise AI strategies for retail, commercial, corporate, or digital banking organizations.
- Experience designing AI operating models, governance frameworks, and enterprise adoption strategies.
- Knowledge of Responsible AI practices, including governance, explainability, fairness, risk management, and regulatory considerations.
- Experience applying AI to lending, customer servicing, fraud prevention, financial crime, banking operations, or regulatory compliance.
- Contributions to thought leadership, client workshops, industry events, or AI-focused market offerings within the banking industry.
Why Join Capco
- Deliver high-impact technology solutions for Tier 1 financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of digital financial services.
- Help shape the future of digital transformation across financial services.
Benefits
- Medical, Dental and Vision coverage.
- 401(k) with company match, Health Savings Account (HSA), Flexible Spending Account (FSA), and commuter benefits.
- Maternity and paternity leave, dependent care support, and tuition reimbursement.
- Wellness reimbursement and access to the Working Advantage employee discount marketplace.
- A people-first culture that supports your wellbeing, career growth, and long-term development.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.
Use of Artificial Intelligence in Talent Acquisition
At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.
AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.
We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.
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Skills Required
- 10+ years of consulting and technology transformation experience, including enterprise AI, AI/ML, or Generative AI strategy, with proven banking transformation delivery.
- Deep understanding of banking operations, digital banking, lending, customer experience, risk, compliance, and enterprise transformation.
- Demonstrated success building executive client relationships, leading complex consulting engagements, and supporting business development initiatives.
- Strong knowledge of foundation models, agentic AI, and enterprise AI platforms, with ability to translate emerging technologies into measurable business value.
- Excellent communication and executive presentation skills and ability to bridge business strategy and technical delivery.
- Willingness to work from the New York office three days per week (hybrid).
- Experience developing enterprise AI strategies for retail, commercial, corporate, or digital banking organizations.
- Experience designing AI operating models, governance frameworks, and enterprise adoption strategies.
- Knowledge of Responsible AI practices including governance, explainability, fairness, and regulatory considerations.
- Experience applying AI to lending, customer servicing, fraud prevention, financial crime, banking operations, or regulatory compliance.
- Contributions to thought leadership, client workshops, industry events, or AI-focused market offerings within banking.
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage are described as solid with low copays and a good variety of choices, complemented by mental‑health resources, an EAP, and wellbeing events. Company materials emphasize global availability of these supports.
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Parental & Family Support — Enhanced maternity, paternity, adoption, and shared parental leave are highlighted, with several months of maternity leave noted in the U.S. in some accounts. Additional paid leave is called out for life events such as pregnancy loss, fertility treatment, menopause, and bereavement.
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Wellbeing & Lifestyle Benefits — A global wellbeing program, coaching/mentoring, mental‑health initiatives, and wellness reimbursements (e.g., gym, fitness) are positioned as core parts of the offering. Flexible working is emphasized alongside regionally tailored wellbeing events.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
